Nova Espresso — Restaurant in Mobile

The worst experience, staff and owner. If I could give zero stars I would. This weekend my 6 year old consumed an unlabeled peanut butter cake pop and began asphyxiating in the shop. While I am usually hyper aware of his allergy, it looked like a chocolate cake pop with no name and I let him get it in the rush of checking out. No one informed me and there was nothing on the menu, case or cake pop that indicated that it would’ve contained peanut better. Thank God we were able to use an Epi pen and save his life. Of course the whole experience was upsetting but what was even more upsetting is how it was handled. The girl behind the cashier did not give me the time of day when I asked her if this item had peanut butter. Her exact words were “just give me a minute” as my son’s tongue is swelling and saying his mouth is on fire. Once I was at the hospital and I am beating myself up for even letting this happen, I realize the cake pop was not even labeled. I take full responsibility on my part and will never forgive myself. Any mom can relate to this feeling. In an effort to make sure this never happens again to someone else I wanted to go back and let them know this could’ve been avoided and in the future they should label their baked goods. What a disappointment this conversation was with the owner. I did not come in threatening to sue. I did not come in screaming. I wanted them to understand the gravity of the situation and that labeling will save them in the future. The owner was extremely defensive from the beginning. When I asked him to see things from my point of view as a parent he said “You don’t want to know what I would do as a parent. I would’ve asked a million questions about the cake pop”. He must assume that he is a perfect human and never would make a mistake as a parent. The whole point of an Epi pen is for these emergencies where mistakes are made. Regardless of who he thinks is responsible, he could’ve at least been a decent human that knows how to show empathy. He took no responsibility in the matter and could not see how his company also held some responsibility for this mix up. At the end of the day I am just glad my son is okay. I hope they make the changes and include a menu with a brief list of...

Ive tried this place a hand full of times, trying to give it the benefit of the doubt because its a small business. The ONLY thing I liked each time is the set up with the outdoor space. Masks required upon entry. (Not a huge deal) but my first time going I asked for recommendations, the lady behind the counter was busy texting and talking to another worker as I waited patiently for a response and eventually got ignored and had to make a decision for myself (also not really a complaint).

What I do want to say is that after I made the order and received the Mocha espresso (which tasted horribly) lack of flavor and had just an awful taste; after expressing my concerns with the barista— she was very rude about it and brushed it off.

I don’t recommend this place as a breakfast and coffee spot because of the lack of variety in the food aspect. Simple small coffee menu would make you think, they would perfect each of the items they serve — but sadly they do not.

Lastly, this place is poorly managed, typically don't leave bad reviews but people need to know. They are very unprofessional. I spoke to another customer the last time I visited and they said when they spoke to the actual owner about some issues, she was very impolite and rude about the entire situation denying any fault in it. Personally— I feel as the owner of a business, you should listen to the criticism of patrons and try to work on those things. Blaming customers, making rude comments on feedback… just doesn’t seem professional to me at all.

Alas, just look at the owners response to customers who have left 1 star reviews…. Leaving sarcastically rude responses and defending everything without ever accepting some of the responsibilities… tsk tsk… that’s just a poorly ran business. Here’s to hoping they take the negatives and turn them into positives and improve their coffee experience for...

First time, I did not have my mask on, no one inside the building was wearing a mask except the employee. Even though I was six feet back to order the employee asked me to put on a mask. After I ordered and sat down where everyone else was sitting without a mask, I took it off. The girl brought me my coffee with out the muffin I ordered, and when I mentioned it to her she quickly said it was being heated up? How long dose it take to Newk a muffin? Then I watched her clear off a few tables and was not wearing gloves then returned with my muffin that she obviously touched with out a glove. It was not a good experience. They weren’t rude but they weren’t friendly either. If your gonna be a stickler to people walking in with out a mask, yet everyone in there had no mask on at least be nice about it. And don’t touch my muffin after you’ve cleared off tables and moved chair aroud. Oh and the muffin was still cold on the side. After waiting an extra five...