lou/na — Restaurant in Nashville-Davidson

The rooftop bar/lounge, Lou/Na, may or may not be associated with the Grand Hyatt Hotel; however, sitting atop the establishment, I hold it to the same standards associated with the Grand Hyatt name. Or have those standards changed?

For starters the space is showing fast wear and tear for a space barely a year old. The cleaning staff is not cleaning as they should - the point of putting a bar on the roof is the view, so you'd think the window frame and sills inside would be free of dust and drink glass rings.

Unfortunately, I can only comment on 2 of the food menu items as the execution of our initial choices left me not wanting to extend further opportunities to at least meet my expectations. Risotto is a dish that if you can't do it properly, it shouldn't be attempted, and the risotto at Lou/Na on this night was hard and chewy which is the exact opposite of what a risotto should be.

The 'cajun' fries were on the sweet side of the family versus the spicy and to be honest, for merely sprinkling some seasoning on fries after you put them in the bowl, I would just delete the cajun portion of the name and serve them as regular fries. Speaking of, someone is slacking on their duties because the ramekins went from ceramic to plastic in a very short period of time.

The drinks were decent, although repeated orders were not garnished the same, or not at all, as they were an hour earlier.

Women carry purses. Yes, even and especially, to the restroom; however, there is nowhere for them to put them once inside. I will add that in the lobby of the hotel, these hooks did exist.

The outdoor deck heaters, that were on earlier in the daytime, suddenly were turned off once the temp and the sun went down.

I do understand why I wasn't allowed to bring my wife's 50th birthday cake, that I had Uber'd over because we left it at home (Thank You Manuel for going above and beyond), into the establishment but, really!?

If you like to be up high on a beautiful Nashville night, sure drop by. Hopefully, the standards and staff will be at the level expected of anything connected to the...

A Hidden Gem in the Sky

We had brunch at Lou/Na Rooftop and were absolutely blown away. The food was phenomenal—every dish was thoughtfully prepared and full of flavor. One small suggestion: adding a side of cream cheese to the waffle entrée not on it would be a game-changer!

What truly set this experience apart was the service. The rooftop was surprisingly quiet, which is a shame because this is hands down the best rooftop brunch in all of Nashville. The views, the vibe, the food—it all deserves a packed house.

A huge shoutout to the manager, Brook, who was nothing short of incredible. She stopped by our table multiple times, made us feel so welcome, and was clearly leading by example—serving food, clearing tables, and greeting guests. You could feel her commitment to excellence in every detail.

We’ll definitely be back and will recommend Lou/Na to everyone we know. Brook and her team made it a five-star experience from...

Me and my sister were having a good afternoon celebrating my birthday. We have a good waiter William who was very attentive his shift ended at some point of the night. During our evening we asked our hostess if we can move to a sitting area instead of the table and she did move us. About 30 min later the manager Zack asked one of the waiters to tell us to leave our table because it was reserved. This was very rude as we were still eating and drinking and we were moved by the hostesses. We put a complaint an we have higher manager come talk to us. We asked for an apology as it felt very discriminatory. The manager Zack came laughing and his sorry was very untruthful and brushed off. The higher manager [MOD] Emanuel asked him to leave but then he proceeded to brush off our complaint and send a security person to kick us out of the bar. The entire experience was very hurtful...