Renaissance Nashville Hotel — Hotel in Nashville-Davidson

I would not stay here again! We had an unfortunate experience with this hotel that was not made right due to CYA policies Marriott has in place.

PROS: Beautiful lobby & convention center Hallways are updated with beautiful furniture and decor Coffee shop downstairs Restaurant and bar on the first floor with decent food Lounge & bar with small bites on the 3rd floor Walking distance to great restaurants Quickly reach Broadway from the convention center entrance Trey and Willie are managers there and they are great to work with Great view of the city with higher floors Pet friendly hotel if that is appealing to you

CONS: This is an older building and it shows in shower, bathroom baseboards peeling back, poor paint touch ups on the ceilings and throughout the room Dirty rooms, tissues waded up under the bathroom sink and hair in shower The bathroom vent made noises most of our stay, a rattling type noise They still have showers with fabric shower curtains that need to be cleaned The rooms are very small, even the corner king is small Pet friendly hotel if that is not appealing to you Large fabric curtains are dusty Downtown noise can be disturbing for restful nights Lower floors see into another buildings rooms Valet is very slow, very slow Self parking is across the street in a garage Electrical outlets in the walls and in the desk will not hold a cord, the cords just fall out. Only the chargers in the nightstands work. Had to work from my laptop while sitting in the bed, not the desk provided that looked out over the city.

Our first night there we unknowingly slept on a "dog floor" as the front desk described it. I woke up with allergy symptoms and did not sleep well do to a stuffy nose. The following morning I pulled the mounds of fabric back aka curtains and sat in the chair provided to read. I started to itch on the back of my legs, then my back and within no time I had hives all over the back of my body. Not the front of my body oddly, just the back. I went downstairs to notify the front desk staff that my something was wrong with the room. I went down with swollen, watery eyes and itching my body. Very apologetic front desk staff meet me there and I was told that was a room used for dogs and people with pets. That would explain or partially explain the dust coming from the curtains when I pulled them back. A manager quickly got involved and then a security officer came to take a "statement" that is how is explained it to me. They moved us to a PURE room that smelled like bad body odor. Also, the big bulky curtains had a chocolate hand print or old blood hand print on them. They are white curtains so not sure how that was missed by housekeeping. They moved us to another room, corner king. Still a small room. The bathroom is bigger and view is better. Long story short, the "statement" I have created a claim. Marriott's claim department contacted me asking if I needed medical attention and I told them no. She asked if I had pet allergies and I told her yes, but I have never required special rooms at any of my previous hotel stays. 3 weeks later the claim rep told me they denied my claim...I never consented to filing a claim or signed anything. She denied my claim stating they are not liable since I did not notify the front desk I had a pet allergy. I am never the one that said the issue was from pets. It could have been something spilled on the chair that I sat on. It was the chair that caused the hives. The hotel managers are great but stating their hands are tied b/c our claim was denied and it is a legal issue. If they compensated points or money back it would be an admission of their liability in my hives.

Stayed in two more hotels since this incident. Hive free. Allergy free. BTW those hotels are pet friendly as well.

Spend your money somewhere else! This was is pretty on the outside but not well kept on the inside.

Marriott has crafted a CYA plan that leaves their customers wishing they had chose another hotel partner and they are not willing to...

We checked in 8/21/24.First thing I noticed was a slight sewage smell. Front desk was pleasant. Explained the $25 per day destination fee could be used for incidentals at the Mercantile and the restaurant that’s over by the elevators. Anything over $25 would get charged to our room. When we got to our room, it was filthy. There was hair in the shower. There was something smudged in the sink. If you looked at the headboard, it obviously had not been wiped down for a really long time. The front of the vanity had drips of something on it. We found an open/empty bottle of liquor underneath the bed. We checked in late that evening, so we did not go to complain until the following morning. They immediately upgraded our room to a corner room and they told us that they would comp the valet charge for that night. They also gave us free access to one of the small little restaurants that’s on the third floor where we could get breakfast every day. So that morning we went to go get breakfast at the restaurant that’s by the elevators. We told them that we were using the $25 incidental fee to put towards that balance. They told us that that was not allowed that $25 couldn’t be used there , the manager came over told us that he would just comp that because there was miscommunication. Later on that day, we went to the Mercantile just to get a few things and tried to once again use that $25 per day credit which the person behind the counter said OK just go ahead and put the information your room number down on the sheet of paper and we thought everything was fine. Went about our business later when we got back to the room, we noticed it was kind of warm so we turned the air as cold as it would go, which was 65°, went to go charge our phones well the outlets that are next to the bed for whatever reason don’t hold the plugs like they wiggle around they fall out so we couldn’t charge our phones using those outlets, which was inconvenient But the air conditioning overnight we literally were sweating in the room so the air conditioning didn’t work very well. Few days later went to go check out to have my bill ready when we went to go look at it. Everything looked fine. You know there were zero charges cause I paid for everything ahead of time and then on the way home get notification that there’s a $270 charge on my charge card. Once we flew back home I called and they told me that it was for the valet parking. I told them that we never use their valet parking. So they ended up refunding all of that back to us, but why why would they assume that they can charge if we didn’t even use the valet parking , so that is a little suspicious. All in all I would not stay there again just because it wasn’t very clean. It needs to be updated. All the employees were very nice but they need to do an...

This was our first visit to Renaissance Hotel in Nashville, TN. My husband & I stayed for 1 night (a Friday in October) in a king-bed corner room.

CHECK-IN: Prior to check-in, I messaged the hotel to request a quiet room on a high floor. We arrived at approximately & were assigned room #2034. You'll need to ask the front desk for a luggage cart. No one available to assist.

• Amenities: We only used the hangers, two luggage racks & mini fridge. • Bath: Plenty of hot water & good pressure. We liked how large the bathroom was! All it needed was an extendable mirror. • Bed: Medium-firm mattress, dense pillows that flatten out quickly, scratchy linens • Cleanliness: Spotless • Cooling/heating: Despite closing the curtains, the room had difficulty cooling down. We normally keep our thermostat at home ar 71° but knocked this one down to 67°. We tried to run the fan on high, but it would automatically revert to low. I woke up sweating. • Decor: Standard, minus the lime green accent wall. • Sound: Interior of hotel was quiet, but street noise (even on the 20th floor) was surprisingly noisy. • TV: Large SmartTV (log-in with your own credentials). PlutoTV did not work. • View: City with a glimpse of Broadway • WiFi: Didn't use; T-Mobile worked well

CUSTOMER SERVICE: Hit or miss. A couple people were very nice; a few were dismissive & inattentive.

FOOD: No free breakfast provided; however, we did receive a $25 F&B credit to use at Little Fib. We reviewed the menu online & decided to grab breakfast Saturday morning. We stood in the restaurant for 5 minutes or so while the host drank coffee & played on his phone at the bar with his back to the host stand. Once seated, we were told we could only order from the brunch menu, not breakfast. All we wanted were omelets & grits. Neither were offered on Saturday, only mid-week. The waitress advised that if we wanted an omelet, we could purchase a breakfast buffet at $32 per person + taxes/fees/tip, but we could not order just those two items. I realize this might seem minor, but it would be helpful if the brunch menu was posted on the website (see attached) indicating breakfast is M-F; brunch Sa & Su. I shared my feedback with the front desk rep (male) when checking out at 6:45 AM, but he truly couldn't care less, lol. We left without using our credit.

LOCATION: Close to the excitement of downtown Nashville.

PARKING: No self-parking option available within the hotel. Valet cost $65/night.

Would I recommend/stay again? The location is ideal, but the added fees are a huge turn-off. 1 night cost a whopping $98.32 in valet ($65) & destination ($25) fees/taxes alone. I'd likely try another hotel...