These cookies are pretty good, but the customer service is the worst I’ve seen in a long time. They claim to be open until 10 bit the doors are often closed and the staff is ignoring you by 9. If you call ahead to ask why the app won’t let you select a pick up time after 9 they tell you to select the next day, because all the slots are full. If you ask if you can order in person, they lie and try to talk you other or coming after 9 by saying there is a really long line when the truth is you can’t order because they locked the doors and will ignore you if you come to try and do so. Other experiences include a nasty door person who rivals the door/ list keepers at old school nightclubs. These act like they are guarding the pearly gates (not handing out cookies). They have some people move aside so they have to wait longer. And more than once I’ve heard them mumble insults about customers as they walk away. It’s really inappropriate. My first visit was horrible due to the inappropriate staff, but I never give a bad review based on one experience. However, it never improved at all and seems to get worse each time. The cookies are okay, but I don’t think they are worth the mistreatment you’ll witness and / or receive while picking them up. I’m going to try delivery and maybe another location. This one might just be poorly managed.