Hardware — Restaurant in New York

Disappointing Experience at Hardware

I recently visited Hardware with high hopes for a fun night out, but unfortunately, it turned into quite the opposite. I was excited to try their signature cocktails, but what I received instead felt like a letdown.

Security is a very nice guy. The bartender is a loser I hope he gets fired for his vodka cocktails when you ask for a Negroni

The bartender seemed to have a different idea of quality. The drinks tasted off, almost as if they were made with cheap substitutes rather than the fresh ingredients promised on the menu. It left me questioning the integrity of the establishment and the honesty of the staff.

To my shock, when I raised my concerns about the quality of the cocktails, I was met with disbelief. It escalated to the point where I was asked to leave the venue, simply because I am a woman. This disrespectful treatment was not only unacceptable but also deeply frustrating. I felt marginalized and dismissed, as if my voice didn’t matter.

Every customer deserves to be treated with dignity and respect, regardless of gender. I believe that Hardware should reflect on its policies and ensure that all patrons receive fair treatment. Perhaps some training on inclusivity and customer service could help restore trust and create a more welcoming atmosphere.

I hope my experience was just an unfortunate anomaly, and that future guests do not encounter the...

I left your bar this evening 02.20.23 very insulted and disappointed. Tonight I ordered a gin & tonic from the bartender in a dark red shirt. he told me something. I asked him to repeat what he told me becouse im not native english speaker,but since I still couldn't understand, he told me that its ok- took out my card and gave me a drink. After drinking, I asked him to close the account because I was going to leave, he instantly shouted at me in front of the guests saying, "how many f u c k i n g times do I have to tell you that we have a minimum....." i just realise that i have to order more for pay with card.I explained to him that it was understanding problem becouse my english is not good and it was reason why i asked him close account. i apologized for my English and told him that I would take the required amount of drinks to pay, but he threw the card at me and cynically said goodbye. I'm a foreigen journalist and vlogger with a pretty big audience and I make videos about really good bars in NYC and recommend them to people, but the bartender at your bar treated me like a dog so I can't say enough good things about you to my followers. Teach your bartender to respect all guests regardless of whether they have difficulty understanding English or not. It was the last day of my...

Nestled in Hell’s Kitchen, Hardware NYC delivers intimate drag performances and solid hospitality. A smaller crowd on a rainy Thursday night made the experience more personal and enjoyable.

Ambience: Chill and cozy vibes. Despite the smaller turnout, the bar’s energy didn’t disappoint.

Decor: Classic and understated, with a focus on the stage for performances.

Crowd: Low-key due to the weather, but this made for a more intimate experience.

Drinks: Good service with attentive bartenders who ensure patrons are well cared for.

Entertainment: The highlight of the evening was the drag shows. Sabel Scities delivered an electrifying performance that left the crowd wanting more. They rotate drag performers daily, so there's always something new to see.

Music: Complementary to the performances and not overpowering.

Pro Tips: Check the lineup for drag shows ahead of time to catch your favorites. Even if the crowd is small, the quality of the entertainment makes up for it.

Overall: Hardware NYC shines with its stellar drag performances and excellent service. It’s a cozy spot to enjoy a fun night out, even on...