heytea (East Village 2nd Ave) — Restaurant in New York

Drinks were really delicious and refreshing. You can really taste every ingredient and the portions are decent. I got the mango and grapefruit drink and I definitely will be back to try others. The store also smells really good, as if you walking through a flower garden. My only complaint would be the wait. If you’re planning on going here be sure to order through the app beforehand because this place gets very busy, so much so that no one took my order for a while. Also be aware that the ordering/ waiting area is very small. I waited for almost 20 minutes from entering to receiving our drinks. The passion fruit drink was also very delicious, not as tart...

I used to be a loyal customer, coming here almost daily since they first opened. Sadly, my recent visits have completely soured the experience. The wait times just to place an order have become painfully long. One time, the girl at the front flat-out refused to let me order—no explanation. The next time, I waited forever (clearly understaffed, which I tried to be patient about), only to be met with attitude when I handed over my receipt to pick up my drink. Her response? ‘Just take it, we don’t take receipts.’ Seriously? After all the time I’ve supported this place, it’s disappointing to be treated like an...

Edit: Store manager called to apologize for the inconvenience and we came to a resolution.

Ordered on the mobile app which said 15 minutes and ended up waiting 50 minutes to get my order because my order was "lost". Same thing happened with my friend's mobile order which was the order number after mine. Large parties came, ordered, and went, but I was still left standing there waiting. Nothing was offered to compensate the inconvenience. Very...