Simona Rooftop — Restaurant in New York

Oh man, where do I begin? I got a pulsd deal for 2 apps, 2 drinks up to $20 and 2 desserts. Yes, this is very affordable but no, this wasn’t worth it. We went sometime in July and the rooftop was closed because it was too hot. The manager was SUPER kind about it and hooked it up in the lounge downstairs. We came back today (mid-September) and the rooftop looked closed. We went to the lounge and the lounge bartender moved the rope and had us go up. When we got there and showed the rooftop bartender the voucher he went to get someone else. No biggie. Then the next person comes and he’s rude from the get go. He says he’s just a bartender but that the deal is only good on weekends. As you can see in the attached, it doesn’t state anywhere that this deal is good on weekends only. Then he says his manager already cleared it with them. I try to explain that I didn’t speak to the manager and all I have is this voucher and the voucher doesn’t say it’s only good on weekends. The rude bartender says there’s nothing he can do and just walks away. All this time I’m keeping my cool and I said a few times “I just want to have a drink with my friend.” It’s been a long week…

Lucky for me the voucher has a phone number, I call it and I tell the woman that picks up that I’m there with a voucher and they won’t honor it. “Who told you that?” She asks. She’s nice enough to come up to the roof and speak to the bartenders. Mind you, we were the only two people there and we had a reservation for 5:15pm.

The rude bartender now apologizes for the miscommunication and now gets friendlier. He says we can only choose one of the spritz. The voucher clearly says we can get anything under $20 but it’s already been too much so I don’t argue. My friend and I order two spritzes. Mine was supposed to come with thyme. No thyme in sight. They were served in plastic cups and we were served different amounts, as pictured. We get the apps, they were nice. Then for dessert they advertise on the board two gelatos, pistachio and lemon. We decide to order one of each to share. Turns out they’re out and all they have is vanilla, lol.

We left at 6:30pm and we were still the only ones there :)

While the woman who came up was amazing and super friendly, and the guy who made the food was great, and even though the other rude bartender turned it around, this was all too much of a shit show for what should have been a quick happy hour with a friend. I’m giving it two stars because the manager was awesome that first time we didn’t even make it to the rooftop and the woman was very sweet.

Don’t come here; there are many other options in the neighborhood where you would have a...

Such a disappointing experience we were assured we would have unobstructed views of the 4th July Fireworks and we were encouraged to purchase tickets to make sure we could get in. We couldn’t see a thing as Simona actually didn’t have a view of the fireworks. We are now out of pocket and completely missed the show. I wouldn’t waste your time going...

If you guys come here, please go to the bartender Pedro! He served us very fast and made the drinks great (not weak lol). The views are super pretty too. Honestly, I think that the previous bartenders weren’t great because past reviews are nothing like what we experienced. Music is super good - come here for a good deal...