Starbucks — Restaurant in New York

yes I take my coffee this serious.

Ever since this Starbucks opened I’ve always utilized their reserve coffees from the clover. When I’m on the rush to go to work I use the drive through. One time during morning rush hour I tried using the drive through to get a clover and the person told me they are not to do clover from the drive through at this time because it’s very busy in early morning, and it was. So being reasonable I just got another regular coffee.

So today I went there about one hour before work 6pm Friday evening (05/31). There was only one car in the drive thru. So when I tried to order my clover drink. The guy said uhhhh hold on one second. Then a female came on the intercom and I tried placing the order again. She told me “we are not allowed to make drinks for the drive through if it’s from the clover” it got quiet, I was still standing there waiting to see if she tells me do you want another drink? But nothing it was silent for like 1 minute or 2. So I thought they where making the coffee for some reason since she didn’t offer me another drink. Then I spoke up and said hello? She responded yes? I politely asked her to please make it since it was not peak rush hour on the drive thru, and that I’ve been getting clover coffees ever since they opened from the drive through” she continued to argue with me, and I asked to speak to the person in charge. She said she was. So I just ended up leaving and not getting anything cause my mood was completely shattered. on top of that throughout that whole encounter they could of literally made 2 clover coffees. Very disappointed in the unprofessional service encounter. — On another note when I park my car in the lot and walk in to get drinks from the clover(when I’m not in a rush) the workers always seem to have some type of question to their co workers regarding the process of making the drink, facial remark, or hesitant to make the coffee from the clover until some other worker picks up the task. I’m not sure if most of the workers are competent in using the clover machine.

Extremely...

Terrible experience. This just happened with the drive thru service today 07:28/2013 at 9:35PM. I wasted 35 minutes in line for nothing. I was patiently waiting for my turn, when I approached to speak to the speaker, I said hello several times and no one answered my greeting, I waited and then I assumed that maybe they had a problem with the microphone and I went to the next window. I was even able to see when the car in front of me returned the drinks because the glasses were dirty, I could see how the person in charge cleaned the glasses with a paper towel, I could see how the glasses from the order returned from the hands of the customer to the hands of the person at the window I don't know if the order was wrong, or if the Client asked for something extra, etc.; I could see that the person in the car in front was impatiently waiting for the third drink that took the longest. When it was finally my turn, the lady at the window asked me if I was X person, I replied that no and that I had not ordered yet, because no one attended to her at the window To which she replied: "I said hello and you left"; I replied that I said hello several times and that no one answered me; I asked her if she could help me with the order since I had more than half an hour waiting and that I was with my children and they really wanted Starbucks; to which she answered me in the rudest way: “No! You have to turn around and ask for the order at the first window”…. Obviously I felt frustrated, and I said goodbye with a s word to which the salesperson kindly responded with another… I only went to that place, because the other stores in the area were already closed 🥲.. I don’t like giving bad reviews, but this...

This review is about Starbucks's recent no sleeping policy. This is what my one star is for.

So I've been coming to this location ever since they opened a few years ago bc it is conveniently located near home. I've come to study here many times solo as well as conducted multiple study groups in this location. I've spent countless hours studying here and stayed till they closed.

Just a few minutes ago, I decided to take a short nap from doing work and just 3 minutes after I rested my head, was awoken with a loud knock on the table. My naps aren't even naps because I never fall asleep, its more just to rest my eyes for a bit to help me concentrate for the next few hours. I explained to the worker that it was just a mere 10minutes that I was going to rest and he apologized that the store doesn't allowing sleeping in its facility.

I understand where it comes from to prevent the presence of homeless individuals. But as a student female in her twenties currently attending university, I find that not being able to take a 10minute nap after spending many hours studying is ridiculous. Is the action of resting my head to recharge my brain and continue doing work physically harming or disturbing anyone? Do I look homeless and seem like i'm camping out here to sleep? Better judgement should be made here by employees on whether action is necessary.

Side Note: This no tolerance for sleeping is part of Starbucks's new Open Door policy - you DON'T have to purchase anything to use its...