The Bread Factory — Restaurant in New York

Super disappointed to even have to write this review, but it was a shock to the system to say the least. I’m a regular here, so much so that the people behind the counter already know my order before I place it. Sometimes I’m even in for both breakfast AND lunch. I get the same thing pretty much every day, a bagel, a muffin and a beverage. I place the beverage into my tote, take my ticket to the front, pick my muffin and let the ladies at the register know my order (beverage included). I usually only receive a small paper bag for my bagel or a plastic one if I get French toast that day. Today, it was a small paper one for my bagel and muffin.

Today, I also purchased an additional breakfast for a coworker that was in the restaurant with me (maybe check the camera for that too, management). On our way to collect our breakfast, I got accused by management for stealing the beverage that I paid for in front of my coworker, who was equally as baffled as I was considering she watched me not only purchase my breakfast, but hers as well. The manager said someone in a back room was allegedly watching me on a camera and in return, I asked if they referred to the women at the front to ask about my order before accusing me. He had no answer to that and quickly apologized.

It seemed to be a misunderstanding, which the manager apologized for again when I returned later for explanation, but as someone who’s regular to you, this was inexcusable to me and embarrassing. I personally do not wish to patronize this establishment again and will be going elsewhere for breakfast and lunch...

I came in tonight around 730 and the employees were obv VERY eager to get home early (I DO understand having worked retail for years), having already mopped the floors and put up chairs etc even tho there were ppl still eating. I had really been looking forward to having a pasta from their pasta bar all day, however when I came in I was told "no more pasta bar" (even tho it looked like most of the ingredients were still there) and it was suggested that I get some of the pizza that had been sitting around for awhile that prob wouldn't even be taken on a "To Good to Go" order. I didn't even want pizza having already had an excessive amount the night before and even if I did, there are plenty of more appealing and cheaper pizza places in the area where I could get some if I wanted.

I sorta understand the need to leave early, BUT if they are closing up parts of their food offerings before the official closing time, they need to either mark that online or on a sign outside, neither of which it appears they have done.

As someone who has regularly been coming here for years, this is extremely disappointing and if I decide to come here again, I guess I will have to plan my work schedule (and control the subways) around their closing time or take my business elsewhere like I...

I went to The Bread Factory today to get a chocolate chip muffin, another review had mentioned they were good. When I went to choose the muffin, they had a wide variety of unlabeled saran wrapped muffins, but I could tell visually which ones had chocolate bits in them. One option had larger square chunks on top and one had smaller chips on top. I prefer chocolate chunks in my muffins so I went with that option, only to realize there was all of two cholate chips inside the muffin and some on top of the muffin. When I brought it to the counter and showed them, they said that's because it's "chocolate chunk not chocolate chip and the other would have more chocolate chips inside" when I asked them how am I supposed to know since they are not labeled? The woman at the counter shrugged and said "we label them only in the morning but you can ask after." I left afterwards as they were not willing to reconcile the situation. This was very odd to me any bothers me that they are not labeled, partially for food safety and allergen reasons for others but this place also had a variety of maybe 8 different muffins in this basket so am I supposed to walk up to the counter with each muffin and ask what it is if I don't have a particular one in mind already? I would...