Cold Stone Creamery — Restaurant in Newnan

Coldstone Creamery/Newnan Staff: Incompetent. Inept. Insecure. Inadequate. Worst customer experience. Here’s some insight: It’s SUMMER time. Your PRODUCT is ice cream. You SELL ice cream. Offering WAFFLE cones are an added benefit to your product. That is a GOOD THING. I watched multiple customers walk in and ask for waffle cones (which you charge extra for) and you denied them or said they’d have to wait a while to get one. Where is the owner? Where is the manager? YOU LOST MONEY because you didn’t want to make a dang waffle cone - which is a good thing for your business! If you’re in the business of happily losing money — that’s a problem. To make matters worse, they tried to tell a customer they wouldn’t accept her $50 bill. Wait, what? BUT they were only accepting cash - which no one would know until they got to the actual site. The sign was posted on the door. How was was she supposed to know to have smaller bills - especially if she normally pays with a card like most people. The staff didn’t want to do anything - they didn’t want to be there! It was so obvious! Take your ice cream money elsewhere. And Check out their Indeed reviews and you’ll understand more) Incompetent. Inept....

Icecream itself is good as any cold stone creamery. But the service is terrible. I don't even know that it's the employees fault as much as the employer/owner. There always understaffed, line backed up to the door everytime! I walk in and maybe 3 people working at best. Maybe it's because of that there are no waffle cones or bowels of any kind available. They don't even have time to make them do to understaffing. Or they just really suck at doing inventory, one or the other. It's just very frustrating because I have now walked out of there 3x in the past month and half do to all this. Couple times I was willing to wait in the long line, but once I seen they also had no cones of any kind I said screw it. I have given up on this place and have now found marble stone in PC to be a great replacement. I hate I have to drive out there but for good service, good icecream, and waffle cones of every kind always at the ready, I'll drive. I hope management sees this and makes some changes. I have always been an Oreo overload lover. But I won't waist my time and money somewhere that's can't be run...

I ordered some cupcakes for my mother-in-law who can't drive. The website offers delivery. I thought that would be great since I live 16 hours away and couldn't make it for her birthday. The website didn't mention that they used UberEATS to deliver. I went through two different drivers and one didn't know how to cancel on her app. She didn't want to deliver something that was like five miles from the store. If you are trying to get something delivered from Cold Stone just go through UberEATS and not Cold Stone's website. That way you can tip the driver so they will want to take your order. Since you are not the direct customer for the order that is being delivered there is also no help support. The third driver took the order but couldn't find the address so my mother in-law had to walk out to find the driver. The woman that I spoke with at Cold Stone was super sweet and even though she couldn't do anything for me was at least very kind. The owner did say that if no one would pick up the order that I could be refunded since 16hours drive time is too far...