Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in North Charleston

I went through the drive through today to get lunch for myself and two coworkers. We ordered and paid for 8 extra sauces on top of what already comes with each meal. When I placed my order, everything was repeated back to me correctly including the sauces. When I got to the window, she assured me that all my extra sauces were in there. I had three drinks and the bag of food to handle and make sure nothing spilled, so i took her word for it because I figured that a place that makes you pay for every additional sauce will actually assure they are in there before handing it to the customer. Well, they were not in there. We were missing 5 of the 8 sauces we paid for. Granted, at 25 cents each, it is not breaking the bank. But we were all shorted some sauces and I’m sorry, but when you have your heart set on your favorite dipping sauces, it can turn you into a bit of a drama queen about it. I called them and let them know what happened and asked if they could refund the card for the sauces we didn’t get because we shouldn’t have to pay for something we didn’t get. She said I could come back around, but I explained that my work is over 10 minutes away and I was already back at work when I noticed. We are trying to eat our food warm, my lunch break is almost over, and it would cost me way more in gas to get back there than the actual cost of 5 sauces. I was not rude or irate in any way, yet she slammed the phone down and hung up on me!! That is terrible customer service!! I will not be returning to...

When Fried Chicken Dreams Turn into Fast Food Realities

Ah, Zaxby's... You were supposed to be my end-of-day hero, but instead, you left me wondering why I ever left the house. Maybe I was too hopeful, imagining a fried chicken masterpiece, but reality hit harder than a Buffalo wing at full spice level.

The food? Well, it's hot... and it’s food. Is it tasty? Let’s just say, I won’t be writing home about it. It’s the kind of meal where halfway through, you’re already asking yourself, “Why am I doing this to myself?” You know, that moment when you realize fast food might be quick, but the regret sticks around longer than the flavor.

Now, the service. Ah, yes, the cherry on top—or should I say, the missing items in my bag? Granted, I strolled in 10 minutes before closing, but you'd think I asked them to cater my wedding. They forgot half the order, and by the time I noticed, the doors were locked, and the staff was probably halfway home. So, here I am with a partial meal and a full sense of regret. Classic.

Prices? Standard fast-food fare. Taste? Meh. Would I come back? Let’s just say I won’t be racing to the drive-thru any time soon.

In the end, Zaxby’s, you were... fine. But that service? Yeah, that’s what’s going to keep me telling my future self: “Don’t do it again, man. You...

Usually we order Zaby’s for dinner… I don’t understand if we arrive at 8:30 and they are shutting down already… every time… it never fails… last time they shorten us on our food… as usual… this time if we didn’t check our food we would’ve been missing 3 meals… waited 20 minutes and then come to the window and was asked to pull up and wait some more… whatttt??? We spend big money when we go because we have a big family… 2 adults 5 little ones… everytime we order they are upset… don’t you want us to spend money … no business …. Hours cut… if you don’t like your job find a new one…. If we order big kindly let us know before taking our money hey do mind waiting we are preparing your order… nope nothing…. That’s customer service…. I lovvve Zaxbys but I’m tired of the poor customer service and attitude…, also if someone says no onions on their salad please no onions you may run into someone who is allergic…. Everytime I say no onions I get home salad full of onions… that I have to try...