Five Guys — Restaurant in Ogden

I went a while back as I had never been to five guys before. I thought the food was pretty good so when my niece took me to do laundry on Sunday february the 25th we slipped away to get something to eat. I said let's go to five guys can we get there. We order our food while they're making it we go to the bathroom to wash our hands while I was washing my hands my niece was waiting to use the bathroom, well a woman who is obviously doing her business comes out and walks straight out of the bathroom. She is white short kind of heavy has sandy blonde hair closer to light brown hair. She was wearing a baseball cap. Not the woman with the dyed blonde hair there. I was so sickened by her attitude she went and pooped and walked straight out of the bathroom into work or leaving. Spreading germs to the doors and handles. I don't really if she has a backpack or a purse. She never washed her hands. It's hard to believe that any of the other employees wash their hands either. A device should be invented that once an employee walks into a bathroom.... an alarm will sound on a pendant they have to wear and it won't show any private anything but they have 3 minutes after that alarm is triggered when they walk across that threshold in the bathroom that will sound an ear piercing alarm until it sees you washing your hands once you approach the sink and it detects the sound of water. And it can't be turned off by the employees. Only management. And is waterproof. They should have done something like this because this is so deadly people can get listeria e coli other deadly diseases from some filthy person that does not wash their hands. It disgusts me that many many many full grown disgusting people like this exist. I will never go to that place again. NEVER. I can't even stomach the idea of entering another five guys. EVER. Neither will my niece neither will any of my family members and people I know. Keep dirty employees lose a lot of customers. They have cameras. They...should... look...it ..up. Sunday February 25th 2024. Between 1...

I’m normally a very patient person, since I’ve worked in food service before and know what it’s like. I’m especially patient during this COVID-19 and have been extra cautious about leaving a generous tip since it’s been hard for everyone. But this was hands down the worst experience I’ve had at a Five Guys, or pretty much any restaurant recently. I ordered online due to not being able to come in the store. I called once we arrived and asked for fry sauce to be added, and he said they were actually out of fry sauce. No big deal, but I SPECIFICALLY asked if they had ketchup to which he answered YES. Then he said he’d rather us just come in and pick up our food instead of bringing it to us. Again, that’s fine but your sign specifically says curbside delivery only. So my husband went in when our food was “suppose” to be ready (and mind you there is no one else in any of the pick up spots and just a couple people also waiting inside. Then proceeded to wait 20 MORE minutes. Then he comes outside to state #1 the staff inside is completely incompetent which showed by the fact they were apparently OUT OF KETCHUP TOO?!? I understand it’s a weird time but the stores are not out of ketchup. Had you mentioned this, I would of canceled my order since you had ZERO condiments to offer and flat out lied to me on the phone! Then we open our food- and I expect grease- I got a burger for hells sake. But my gosh! The bun, tin foil, and bag was literally dripping in nasty oil. The whole bun was soggy! Thus was a horrendous experience, and I’m coming here to share with others since my last review fell on deaf ears. For sure will never come back here and will never recommend people to come...

“Sent directly from the grease pits of culinary hell.”

I don’t know what I expected from Five Guys, but I didn’t realize I was signing up for an all-expenses-paid trip through Flavortown's landfill.

Let’s start with the fries, or as I like to call them: “Potato Shame Sticks.” They came in a greasy brown bag that looked like it had survived a minor oil spill. I reached in and pulled out a handful of what can only be described as warm, limp sadness. They were so undercooked I think one of them blinked at me. I’ve had paper towels with more crisp.

Then there was the burger, which I assume they cooked by politely whispering "heat" at it. I opened the foil and immediately questioned my will to live. It was a grease-soaked sponge masquerading as food. The bun had the texture of wet socks. The patty? Imagine if meat took a nap in a puddle. Everything inside was trying to escape—lettuce sliding out like it knew it didn’t belong, tomato hanging on for dear life, and pickles looking confused.

I took one bite and felt my arteries submit a resignation letter. My hands were so slippery from the grease I dropped the burger twice—once on the tray, and once on my soul. This place is proof that just because you can wrap it in foil and charge $15, doesn’t mean you should. Do yourself a favor: if you’re craving a burger, go literally anywhere else. Lick a grill, eat a shoe, microwave a sock full of ground beef—you’ll...