Joey's Pizzeria — Restaurant in Oklahoma City

Service Excellence Meets Kitchen Shortcomings

My recent visit to Joey's Pizzeria was a study in contrasts - exceptional service overshadowed by disappointing kitchen management.

Outstanding Service Malik deserves special recognition for his exemplary service throughout our visit. His attentiveness was remarkable, consistently checking on our table without being intrusive. He demonstrated genuine care for our dining experience, promptly addressing every request with professionalism and a friendly demeanor. Malik's service alone elevated what could have been a frustrating evening.

Kitchen Management Concerns Unfortunately, the kitchen's performance didn't match the front-of-house excellence. My anticipation for their Alfredo pasta was met with disappointment when I learned they were completely out of Alfredo sauce - and this was an hour and a half before closing time. Running out of such a fundamental sauce with significant service hours remaining suggests serious gaps in inventory management and shift preparation. For a restaurant to deplete basic ingredients this early in their operating day speaks to inadequate planning and forecasting. Aside from that this chicken bacon ranch pizza was delicious and the garlic bread with cheese and pepperoni was tasty.

The mismatch between service quality and kitchen preparedness was stark - while Malik provided five-star service, the kitchen's inability to maintain basic ingredients significantly detracted from the overall experience.

Practical Recommendations Call ahead: I strongly recommend phoning before your visit to confirm availability of specific menu items, especially if you have your heart set on a particular dish. Budget awareness: Be prepared for additional charges on individual ingredients and modifications, which can add up quickly.

Joey's Pizzeria has the foundation for excellence, particularly in their service staff. However, management needs to address their inventory and preparation processes to ensure the kitchen matches the quality Malik and his colleagues provide. Until these operational issues are resolved, your dining experience may depend largely on what happens to be...

• Update 10/9/2024 My team and I returned today based on the comment left by Irena and I must say this visit did NOT disappoint!! I reached out to Irena a little bit before we walked over to ensure today was a good day and she assured us she would have us setup and ready to go. We arrived and there was a table prepped for us and within five mins our drink orders were in and someone else was at our table taking our food orders. Our food arrived timely, piping hot and delicious! While I know this experience was most likely extra excellent based on our previous visit; I have no doubt that the level of service received today is much more aligned with how they normally operate vs our initial experience. We all enjoyed our lunch and the service provided by the staff and are absolutely looking forward to our next visit. THANK YOU Irena and Staff! We'll see you soon! **

I went here for the first time with five co workers for lunch this past Wed. We get there close to 11:45 and are seated in a sparsely populated restaurant. We get our drinks and place our orders at the same time. We get drinks and then a table of maybe 15 come in. We are here for more than an hour with no refills or food. Two of our guests had to leave before getting food because of the wait and needing to return to work. We asked why the larger table was getting their food first and she then tells us it's because they pre ordered. It would have been great to know that when we arrived or when we ordered so we can plan accordingly. We FINALLY got our food about 20 mins after asking and learning of the other tables arrangements. We rushed to eat and it was good, but I probably won't be back, especially during lunch and if so, I'll ask more questions before settling in. We DID receive 10% off our orders but this shouldn't have been a situation in the first place. I am appreciative but...

I love this place! Great food and super nice. My only issue is that you have to be a child to order from the kids menu. I am a teen making minimum wage and between school, athletics, and work I don't always have time to eat so I usually order food when I get to work. I don't make much and the sum I do make goes towards my dogs vet bills because he has chronic bowl failure and needs expensive vet visits and medication to live. So when I order food I try to go cheap. And I love joy's food it's delicious but for my budget I can't offord much. And the cheapest thing on the menu is a kids pizza (6 dollars) so the first time I orderd I bought that. Only to find out its kids only and I looked at the menu for a pizza the same size and flavor it's 10 so I didn't order for a while and then I came back to grab something for my sister (who I forgot to make luck before school) and had to get her food. She wanted a cheese pizza so I called and ordered that. When I arrived I didn't bring my sister bc she was in school. They looked sceptical and acted reluctant to give me the food. Idk if the time was them waiting for the food to be done but I felt really uncomfortable. I sat and waited and noticed two of the workers kept talking to each other and then would look back at me over and over again. I was a little frustrated because I felt like they were not going to give me the food all because I didn't have my sister with me. They eventually brought me my pizza and as I payed the worker told me that she would remember me and what I looked like and my name. As if I was in trouble for ordering from the kids menu and they would refuse to serve me again if I order a kids pizza again. So over all if you want to order from the kids menu meaby bring a child or undeniable proof that it's...