Civic Center Music Hall — Attraction in Oklahoma City

My mom, her husband, myself, my husband, and our two kids (age 3 and age 9 months) came to watch Lion King this past Sunday, on Mother's Day. My 3 year old daughter dressed up like a lion, and was so excited to watch the show. My 9 month didn't really know what was going on, but loved the lights and music...and then fell asleep before intermission, as many babies do.

The volunteer that stood on the first floor by the gift shop / cocktail bar area was so helpful and kind. She told my mom where the bathrooms were, my husband how to get a booster seat, and how to get to our seats. She even took our picture for us. Very nice person.

But then we went up to our seats, in balcony left. Again - my kid was so excited. She kept saying "roar!" and "I am Simba!" anyway, we got to where we entered for our seats. The volunteer, here, would not allow us to our seats without a general admission ticket for my baby. (Note: I had a ticket for my three year old, and was expecting to pay full price for her). She used a walkie talkie - with people standing around, listening - and everything. Not only was this very embarrassing, as we did not know we even needed a ticket, but it was very disappointing. When an infant is required to have a ticket, it appears as though the institution is not family friendly. I felt as though I was having to decide between a show or my family. It was very uncomfortable. As we were already there, with my 3 year old super excited, we felt forced to buy this ticket. It was so awkward and uncomfortable and very disappointing.

My husband went downstairs to get my baby a ticket. While he was downstairs, a volunteer came up to me and my family, (I did not see her name, she was standing farther away from me) and spoke to us while she was helping an elderly woman walk to her seat. I asked her about my baby needing a ticket, and she told me that it was Disney policy, not the Civic Center's policy to charge for infants. So I looked it up. And actually, it is the Civic Center's policy to charge for infants.

Now, I understand that they are a business and have to make money, charging for tickets. But most places have become more family friendly, over the years. I can fly with my baby on an airplane, enter amusement parks, enter museums, go to movie theaters, and do practically anything that my family wants to do, and enjoy doing it - without having to pay for my baby to have a ticket. And those businesses are actually very stable and thriving.

My family is a unit, and we do a lot of things together. Having to pay for a ticket for my infant to be with me decreases my likelihood to ever come to your music hall again. I feel like my family was not valued. And that was so very...

I will never go back to this venue. I find their Covid precautions very unreasonable and inconsistent. I attended “My Fair Lady” last month with my 6 yr old granddaughter who loves acting, singing and dancing. We had no Covid test results but was admitted in to see the play with no questions. I Purchased tickets to “Charlie and the Chocolate Factory”, because I love the theater-my dad took me to musicals all over the world throughout my childhood-and my granddaughter was hooked after our first experience together at The Civic Music Hall- like I was at her age after my first performance. We showed up this evening WITH a NEGATIVE Covid test for her and was told it was expired! REALLY? My granddaughter was devastated and I livid by the in-compassionate supervisor who said:”Well you have 40 minutes to go get ANOTHER Covid test”. I AM THINKING:” IS’NT ONE COVID TEST WITHIN A WEEKS TIME ENOUGH?” Especially for a little girl who does not fully understand. We left after having a rather pleasant conversation with the nice police officer that the supervisor tried to “sick on me”, who ironically quietly told me that he disagreed with this rule as well. Feeling awful having put her in that situation, on the ride home my granddaughter looked at me and said: “I don’t ever want to go back to that place again, we can just stay home and watch the...

What a stunning building. A friend and I attended an event in the gorgeous Hall of Mirrors. Being that it's January, I called to ask if there would be a coat check prior to the event, that employee didn't know, the second person said that I should use the comment form on the website. I went to the website where the only thing I could find was the form to inquire about booking event space. I used it to ask my question. I received a curt response but at least got an answer, "no." Once at the event, there was a rolling garment rack. How hard would it have been to add that to the end of the email? Additionally there is no signage on the doors that they lock behind you and you can't re-enter. That was fun in formal wear late at night in the cold. The Uber was taking longer than the app said so we just wanted to get out of the cold. Thankfully some other women were also leaving and let us back in. Which leads me to my final point, no security, or anyone, near the entrance. I only saw a civic center employee once when they let us in (late) for our event. There is something wrong when you have that much trouble trying to get information...