Marble Slab Creamery — Restaurant in Oklahoma City

It causes me extreme agitation and distress to put even one star.

At approximately 8:43 pm on 2/28/2025 my best friend and I came to this “Marble Slab Creamery.” Little did we know that we just signed up for the worst frozen treat experience of our entire lifetimes combined. That is a total of 52 combined lived years of experience.

Upon entering, we were aghast at the temperature inside the walls of this establishment. We stood in line. Our eyes pointing left and right at the unsettling environment before us.

As we gazed around the room we witnessed a disturbing scene. All of the ice cream cones were covered up. If you think this was a standard procedure of covering up a cone for storage, THINK AGAIN. These cones were covered in blankets of BLACK TRASH BAGS!!!!!!!

We could not believe our eyeballs. We each plucked out our eyes. Rubbed our eyes on our clothing. Then we put our seeing spheres back into our eye sockets. Just like Mister Eugene Krabs himself (SpongeBob SquarePants season 3 episode 42).

We let our determination and ego get the better of us. We doubled down and stayed there and followed through. And then, it was finally our turn in line to order our cream.

My friend ordered a chocolate scoop with yellow pound cake chunks. Easy peasy lemon squeezy. Apparently, mine was much more complicated. The gentleman asked me what I would like. I say with as much bravery and courage as I can muster as a 26 year old girl.

“I would like a Birthday Bonanza please.”

The man looked at me. I looked at him. We looked at each other. He scratched his head in confusion as if I just ordered something off of the secret menu. A secret menu that not even the employees themselves know about.

“A what?” He asked.

“A Birthday Bonanza. It is right there.” I pointed to the ice cream menu options displayed before us.

A fellow coworker comes to the rescue. A trainer perhaps. In my opinion, nobody is actually getting trained properly because the turnover rate is one hundred and ten percent. Every coworker seemed as if the next breath they took would be their last. It seemed as if each person needed to dial 988. The vibes were absolutely atrocious. Dr. Phil needed to come intervene.

He points to a menu on the wall with the instructions to construct my specialty ice cream cone. Against my better judgement, I ordered my ice cream to be placed into a white chocolate sprinkled cone. Remember the cone storage. I will always remember.

We reach the checkout and I am handed my cone. My “Birthday Bonanza” was a birthday shit show. The gentleman handed me my cone and chaos ensued. The gummy bears which were slapped on top (instead of mixed in) were raining down off of the cone. I had no idea that the forecast of the evening was a gummy bear downpour. Otherwise, I would’ve packed an umbrella.

I couldn’t help at giggle and laugh at the spectacle that was unfolding before my very eyes. All I could do was watch as the gummy bears plopped onto the floor one by one. I scrambled to get my debit card. My good friend came to the rescue with a bounty of napkins to assist. Thank god she was there.

As I walked outside the ice cream was already melting and dripping all over my hands. I used my tongue to lick up all the ice cream drippings. Then I was left with a sensory nightmare. Sticky hands. I finally got the ice cream down to an acceptable level.

I took one bite of the cone. I chewed a little chew. And I swallowed. My entire body was quaking with alarm. I finally came to my senses and realized that I was tasting something unlike anything I had ever tasted before. I was tasting melted trash bag. I almost pulled out my cellphone to dial 988 myself.

I felt defeated. I stood up. I walked over to the trash can. And I threw my ice cream away. I turned to my friend. She was doing the very same in that moment. We both raised our white flags and saluted to our ice creams. Her final words were. “My pound cake chunks were dry.”

The ice cream costed me $20. I paid for a story to tell for the...

This was my first time here. We went to try another place for dinner and decided to grab some ice cream to go home with. We were so happy and excited when we walked in. Literally expressing how it smelt so wonderful, and how blown away we were with all the ice cream and topping options. We asked the lady for suggestions or any advice and she literally just looked at us like we were crazy. I was asking is there a way to put a waffle bowl in packaging to get us home and again she acted like she didn’t have any interest in answering our questions. (The Second Lady gave us a solution AFTER I already walked to go buy bigger containers and came back) My mood started to change so I told my husband I would go to the food place we just left and ask to buy to-go containers. When I got back the other lady was helping my husband and she was being extremely short and acting like she was irritated with him. It took everything in me not to say anything to her about both of their attitudes. I would love to go back but it’s supposed to be a joyous environment and it did not give me any joy AT ALL! It literally ruined my mood and I had a wonderful day prior to stepping foot in there. I’ll try again in 6 months and hopefully we have someone else working there by then. PS the ice cream tasted AMAZING but not worth having negative energy steal my joy. We got cotton candy for my daughter ( I don’t even like cotton candy flavored ice cream and I couldn’t stop stealing bites of hers), an Oreo mixed ice cream for my son, and I ordered cinnamon ice cream (I forgot the actual name) and red velvet but AGAIN she acted like she didn’t hear me so I ended up with only cinnamon since I didn’t speak up, my husband asked me in the car if I ordered red velvet too and I told him yes , he said “I heard you say both flavors and I was all the way at the table with the kids” cinnamon was my least favorite of the three but if you’re a cinnamon lover then it’s the one for you.

Edit : I just went to the lowest reviews and nearly EVERY SINGLE ONE is about the poor quality of customer service. TO THE OWNER , please hire better help or get them some customer service training. Send a relative to go in and act like a customer and see how they’re treated. I went April 5th around 7:30pm, make sure whoever was on shift is there when you send your relative so you can understand where your customer base is coming from when they tell you this service is absolutely ridiculous and unacceptable.

I have sent the email to the address to you listed as soon as you posted it and I have not...

I worked at this store for 8 months. Many customers do not seem to realize that customized ice cream/shakes take time to make and complained loudly and frequently, which slowed down the process even more. At the time I worked, our Marble Slab had employed almost entirely high school kids, the exception being a guy who graduated a year ago & the manager. As such we were constantly tired from school (many of us were in honors classes, taking college courses, or in extracurriculars that took up most of our time) and with the ridiculous mess that customers left behind, I.e. ice cream on tables, literal shit in the bathrooms, etc we had to stay until 1am to clean the store before going to school the next day. Customers were violent and entitled, even threatening the people working behind the counter. If we stood up at all when we were belittled, we became "rude" and "everything was their fault". We were forced to shut down our bathrooms because customers broke the toilet, the sink, the paper towel dispensers, etc, and the owner of the store couldn't keep paying for new parts. We were constantly having to explain this to customers who broke into the bathrooms when we weren't looking.

Also, not a SINGLE worker there gets to take their breaks. None of them. They are on their feet for 8 hours a day AT THE LEAST, because if one of them went to take their hard earned break, one (if not more) of the customers would be raising pitchforks. I know this because when I had tendonitis, I worked with one other person, and I had to sit down for a moment because I was new, and my wrist hurt to high hell. I come back, not even 5 minutes later, and someone is yelling and threatening my coworker because I'm not out there. That was the last break I ever...