Homewood Suites by Hilton Oklahoma City-Bricktown, OK — Hotel in Oklahoma City

This is the review I initially left: My husband passed away in February. One thing we used to love doing was to periodically stay at the Homewood suites in bricktown just to get away and so the kids could swim. He would play with them in the pool and they would have a good old time. This was our fall break so I decided to take them and reminisce about all the times we used to go with dad. The pool was absolutely freezing! Additionally, the girl at the front desk did not care or do ANYTHING about it! She simply said, "Yeah, they don't heat the pool." My reaction was, of course, why would you advertise an indoor pool if people could not swim in it in cold weather?? That was 90% of the reason why we chose to stay there. I asked the girl who was on duty at the front desk if we could possibly use the Hampton inns pool since I know they are owned by Hilton also. She said, no, that pool was only for those guests! The next morning, I called the front desk and asked to have a manager call me. No one ever did. Later we tried to go back and swim again and it was even colder. I went to the front desk and asked to speak to a manager. This manager was very understanding and said she would have someone come look at it. A woman did come and look into the maintenance closet and she said that it was set on 80ﾟ. I told her that was impossible because the pool was absolutely freezing and the thermostat must be broken. I asked if she could have maintenance look at it when they came back on Friday as it was after 5. This woman did give us one free night's day so we only had to pay for 1 night. I really appreciated that, But I would have much rather paid more for our stay and had a pool that my kids and I could have enjoyed! I chose this rating because of the lack of immediate response to our complaints about the pool. My kids did not get to have a fun swim which was what they had been looking forward to all week. Hilton left a response stating in part that they were sorry that my stay didn't live up to my "high" expectations. Apparently, expecting a hotel to follow through with what they advertise, i.e., an indoor pool that could actually be used, and expecting a return phone call from a manager when you ask for one are "high" expectations according to Hilton. After years of patronage, I won't trouble them with any more of my expectations but will take my family's...

I cannot possibly say enough bad things about this place. It was an absolute nightmare and the worst hotel I had ever visited.||We were unable to cancel 22 hours out, as we had an event in town but could no longer stay the night due to a family emergency. That's okay, as my stay was cancellable up to 24 hours. No big deal.... We'll just go stay for a couple of hours before the event... I've already paid $430 and can't get refunded, at least we'll have an hour's rest and a clean bathroom.||We arrive and the valet is backed up so badly we can't get off the street. No big deal, I'll just park. Not an option. They're valet only. 30 minutes later, we get our valet and make it into the lobby... Which is covered in plastic and all under construction. Unsightly, but not a huge deal.||We get checked in and have 2 rooms as there are 5 of us. We made the reservation months in advance for 2 adults with 3 children, but they couldn't even put us on the same floor. Again... No big deal.||Room 1 wasn't bad.... Except the door doesn't latch. We did not realize this until we left and came back to find we'd left all of our stuff wide open with an unlocked door.||Room 2... Literally blood all over the sheets. My kids were horrified. There's no excuse to put bloody sheets on a bed...||Moving on... We left our stuff in the rooms and went to our event. When we returned, it was 11pm and there were literally nude women outside of the hotel on the sidewalk. My children saw things they should have never seen... I don't know if it was some strange near-Halloween thing, of if it's common to have freak shows and naked people everywhere, but it was not enjoyable.||We went to our room, gathered our things, called for the valet, and went down to wait for our vehicle. 39 minutes waiting outside with all the naked people... I was advised that that type of wait is common there.||We travel quite often, and this was absolutely the worst Hilton experience...

I cannot possibly say enough bad things about this place. It was an absolute nightmare and the worst hotel I had ever visited.||We were unable to cancel 22 hours out, as we had an event in town but could no longer stay the night due to a family emergency. That's okay, as my stay was cancellable up to 24 hours. No big deal.... We'll just go stay for a couple of hours before the event... I've already paid $430 and can't get refunded, at least we'll have an hour's rest and a clean bathroom.||We arrive and the valet is backed up so badly we can't get off the street. No big deal, I'll just park. Not an option. They're valet only. 30 minutes later, we get our valet and make it into the lobby... Which is covered in plastic and all under construction. Unsightly, but not a huge deal.||We get checked in and have 2 rooms as there are 5 of us. We made the reservation months in advance for 2 adults with 3 children, but they couldn't even put us on the same floor. Again... No big deal.||Room 1 wasn't bad.... Except the door doesn't latch. We did not realize this until we left and came back to find we'd left all of our stuff wide open with an unlocked door.||Room 2... Literally blood all over the sheets. My kids were horrified. There's no excuse to put bloody sheets on a bed...||Moving on... We left our stuff in the rooms and went to our event. When we returned, it was 11pm and there were literally nude women outside of the hotel on the sidewalk. My children saw things they should have never seen... I don't know if it was some strange near-Halloween thing, of if it's common to have freak shows and naked people everywhere, but it was not enjoyable.||We went to our room, gathered our things, called for the valet, and went down to wait for our vehicle. 39 minutes waiting outside with all the naked people... I was advised that that type of wait is common there.||We travel quite often, and this was absolutely the worst Hilton experience...