Auntie Anne's — Restaurant in Ontario

Stale, overcooked, hard pretzels. Almost always have to ask for fresh ones, and that comes with an attitude. They advertise 2 for $11 pretzel nuggets but will charge you full price and then deny a full refund. The owner will come out and argue with you because there's a comprehension gap - I pay for her employees mistakes and that's FINAL. Go to another store where the staff are not stingy with the customer service, fresh food, or ethics. I would come here all the time for my daughter's pretzel requests, even when they were old. Wetzels will have my business from now on because management on site couldn't fix the...

I like auntie pretzel, but this place is the worst. I have been the pretzel in other outlets. Other places are so welcome and sometime they have a sample I remembered. Today I purchased a almond pretzel and just ask for do they have mini sample, the guy was so bad attitude and looks like it’s a weird question. I understood no sample but It should be not service, there is an lady looks like an owner stand by his right side and push him help the other guest after me. BUY ANOTHER...

The manager doesn’t speak or understand English. Makes it complicated to communicate with him the employees are great and helpful as well as use full. Sunday on Father’s Day at 4 pm that manager didn’t help solve any issues I had with my order. he is illiterate and his customer service blows too... but thank you to the guy that helped me...