Chick-fil-A — Restaurant in Oxford

The food at Chick-fil-A is always delicious. I really like all their menu items. Their staff are some of the nicest, caring people in a customer service environment. Top notch 5 stars!!! . This recent visit I ordered their delicious chicken tortilla soup. Unfortunately I could tell it was at the bottom of the batch because it was much thicker and very hot- spicy hot. As cooks know, the longer spice peppers cook, the hotter they can be. I took 1 bite and could not eat it. It was so hot the vapor/aroma actually burned my eyes & nose a little. Having a stubborn hunger I tried it anyway. It truly hurt the majority of that night and took several doses of tummy calming meds over the next 10-12 hours to stop the pain. Fortunately, I just had pain, not the other. Normally I'm only a little sensitive to such, hence the bite after the warning vapor I ignored!!! It was still delicious just not the normal mild spicy soup I love. I can't imagine how they could address and fix such a situation unless putting a limit on how long it can be on a warmer ready to serve. I love the soup and hope it stays on the menu. They're a smart company I love to support. Just beware if it's super thick, u may want to add ur broth to it maybe sprinkled with fresh spinach to tame the bite. I will continue to order in the future, and hopefully I can...

Hello,

My experience yesterday afternoon was by far the worst I’ve had at this location. I placed a mobile order and went through the drive-thru. When I got to the window, the cashier told me my card had declined. I immediately pulled up my bank account and showed that the payment had already been deducted. She insisted that I pay again. Since I was on my lunch break and needed to get back to work, I gave her my card and moved on.

Later that day, I noticed the charge had come out of my account twice. I called and spoke with Meredith, who assured me she would get the refund taken care of. That seemed fine at the time. However, when I checked this afternoon, no refund had been issued. I called back and spoke with Meredith again, and she told me that their system only showed one charge and that I would need to take it up with my bank.

What frustrated me most is that I was never contacted with an update. When I asked why, Meredith simply said she got off work after my call. In my experience in customer service, you don’t leave a customer issue unresolved without follow-up.

Overall, this has been an extremely disappointing experience, both in the handling of my order and the lack of communication afterward.

I hope this matter is resolved quickly, and that steps are taken so no other customer has to deal with the...

One of the most poorly run and disappointing Chick-Fil-As I have ever had the misfortune of eating at. I have eaten here multiple times over my time in Oxford. Two out of every three times I have been here my experience has been negative. This ranges from not including things in my order that I paid for, my order being forgotten and waiting for half an hour till I have to remind them that I placed an order because they lost it, rude and unprofessional employees dancing around in front of me, and finally a moldy gluten free bun. This experience was the final straw for me with this location. I took my bun back into the store after going through the drive thru and finding it moldy in my bag. The manager I spoke to did not apologize or try to make the situation right at all. She simply said “hmm weird!” And left me standing at the counter for 5 minutes without any communication. I then had to wait another twenty minutes for them to thaw my new bun for my sandwich. I didn’t mind waiting that much but I was shocked with how I was not communicated with and no one apologized at all! In addition, the bun was still half frozen when I got it! This is one of the worst chick fil a locations I have ever been to and am very disappointed with this store’s management. I love chick-fil-a, but this store is a blight to their...