Which Wich — Restaurant in Pooler

I really hate to write this review because the concept for these sandwiches and the quality is great. WHEN they get the order right... which, so far, has been never for us.

I think today was the last straw for me because when I took my sandwich back to ask for it to be remade, there was never an apology for getting it wrong, or even courteousness. In fact, the young person with locs working on Thursday, October 24th, at 1:32:24, according to my receipt, looked at me and said, "Well, you SHOULD HAVE written on there what you didn't want."

In fact, I wrote down everything we wanted in our sandwiches, down to the kind of sauce.

For those who may not know how this place works, when you go into the restaurant (?? food joint? cafe?), you have to write down what you want on papers they provide with red sharpies. Today, they were out of the main papers, so you had to write what you wanted on the back of another paper. I did that. I listed all the ingredients I wanted on my sandwich, so there really was no reason to get it wrong.

Fast forward to the moment I walked my sandwich back in to ask for it to be remade, also showing the paper where I had written what I wanted on the sandwich. The woman at the register didn't want to take the sandwich from me and they didn't want to make it over. And then, as I stood and waited, they GATHERED IN A HUDDLE TO TALK ABOUT ME - the customer - QUITE OBVIOUSLY WHILE THE PERSON WITH THE LOCS ROLLED THEIR EYES. I FELT LIKE I HAD WALKED BACK INTO MY HIGH SCHOOL CAFETERIA AND PAID THEM TO BULLY ME. It felt just like that.

This is the third time our order has been messed up. The exact order is a Cheeseburgerwich, no onions, no bacon, cheddar cheese. That's it. That's. It. The worst part is the way I was spoken to and treated, in front of other customers by the person with the locs.

It is so easy to just own up to your mistake and apologize. Or make the food over with a smile. It's called good customer service, and here in Pooler, that kind of service is VERY HARD to come by. Unfortunately, they all fall under the same (what my husband and I call) "Pooler-Stink". Restaurants will open, and for the first week or two they will be great. Then they hire a bunch of high school kids who do not care at all about their jobs, don't give them proper customer service training, and then make the customers feel like it's their fault THEY got the order wrong.

I am paying for this food - it isn't free. And with that comes, not an expectation of perfect every time, but an expectation that I will be treated well, and that most of the time my food will be made correctly. Unfortunately, even though the sandwiches are good, and I like the owner, we will not be returning to eat here.

Sidenote: the owner actually works at another place closer to where I work and he has NEVER gotten my order wrong. He is ALWAYS nice to me when I go and remembers me. THAT is why I return. That is why most people return to places they love - the experience. This is more than the food - it's how you were treated and how you felt when you left. Today I didn't feel good...

Small shop that knows how to make sandwiches. Ordered their "Wicked" sandwich. It definitely was made with love. Bread was toasted and warm. You tasted every ingredient compared to big chain sandwich spots where all you taste is soggy meat and mayo. The size of the large according to their chart I believe is a 10.5" but looked bigger than subways "foot long". You gonna pay over $10 for most large sandwiches. But the quality is definitely there.

The way you order your sandwich is kind of unique. To the right of the store are two different paper bags that your mark with markers provided to customize either a build your own sandwich or one of their pre made. This allows you to go at your own pace on how exactly you want your sandwich.

Their milkshakes are pretty good. They are on the thicker side. I wasn't a fan of their fries. If you sign up for the app you get a hefty cup. It's a pretty decent cup you can take home and let your kids use for juice.

If your in Pooler...

I wish I could leave more than 5 stars! I decided to try this place, being tired of the other restaurants around; and not sure what to expect. Which Wich blew me away. The ordering experience is SO easy, the staff is great, the wait time fast, the place so clean and cute! And that doesn’t even mention the food! The Brunchwich sandwich is just about the best thing I’ve eaten in a long time! A delectable combo... sunny side up egg, crispy bacon, lamb gyro meat and tomatoes in a buttered salty toasted sub bun. You HAVE to try it. Five stars, hands down, for a restaurant that is over the top AMAZING. And, a huge plus for me... you can eat in normalcy without being assaulted for not wearing a mask over your mouth when you came there to eat!! THANK YOU FOR BEING NORMAL AND FOR BEING TERRIFIC. Nothing but a great experience all the way around....