KFC — Restaurant in Rossford

Placed an order through their mobile app about a week ago and chose the Quick Pickup option. Arrived at the store, went to the front doors, and they were locked. A sign on the door clearly stated that doors are open for mobile orders...so I waited. I could see 4-5 employees inside, and figured surely one of them would see me and come open the door. They didn't. Eventually I knocked on the door...they all ignored my knock. At this point clearly I'm frustrated, so I called the store to tell them I arrived for a Quick Pickup through mobile order. The store manager, Brandon, told me he doesn't have enough staff to open the lobby doors, so I'll have to come through the drive thru.

At this point I'm really frustrated because I could have found out he was understaffed 5 minutes earlier if he'd placed a sign on the front door advising all mobile orders to proceed to the drive thru due to staffing issues. Very simple solution. Once I arrived at the drive thru pickup window, I advised them of my idea about the sign on the front door. The store manager casually and arrogantly walks over to the window and leans down in his own Cool Hand Luke style and proceeds to tell me that I don't have to order from his store if I don't like that he didn't hang a sign on the door. He literally didn't want my suggestion or business.

I will definitely not give that KFC store my business unless and until that Brandon is permanently removed, as he is the sorriest excuse for a manager...

We went through the drove through today and it was a wonderful experience. The man taking our order was friendly, warm and charming. There was a minor 5 minute wait on dark meat chicken, which was part of our order. However, Brandon H was extremely accommodating,offering us a choice of all white meat chicken right away or to wait the five minutes. We opted to wait and he asked if he could offer the car full a drink (4 of us) while we waited. We pulled around to wait and it was less than 3 minutes before he delivered the food to our vehicle, as well as throwing in quite a handful of yummy cookies for the minor wait time. The customer service and overall manner with which this man was just doing his job made all the difference in the world to a small blip on his radar of customers, but I hope he sees this and knows he rocks and we will be back to this KFC for sure. You often here of the bad experiences and rarely of such a pleasant one...I left a very satisfied customer with a smile on my face and a delicious hot and fresh meal and I hope that this finds it way to Brandon H and whomever is in charge...

My wife and stopped on 9/21 for the new wings. When I asked about them the server told me that the only new wings with bone in were the new hot wings.i told him that I saw an add on tv that stated three dipping sauces or no sauce , he told me the only way to get the wings that way was to order the individual wings,so I did they were very greasy to say the least,the fries were cold and hard. My wife's food was ok. As we went to leave I told my wife that I needed to wash my hands,as I entered the restroom I saw used toilet paper all over the toilet and on the floor,the sink was very dirty and after washing my hands I went to throw the paper towels away and the trash was overflowing and all over the floor. There were 5 people working but I guess cleaning a restroom isn't part...