Dunkin' — Restaurant in Saint Petersburg

I go to Dunkin on 4th St. once or twice a month with the exact same order 2 muffins, 3 juices, and 12 picked doughnuts. My son (this is our weekend thing) loves it and everyone is so nice to us in the drive through. I've never had an issue with any order until today.

When I arrived home and my kids opened the doughnuts, we were given 12 double chocolate, instead of 4 and an assortment of others. No problem, I'll drive back and get the order corrected. Enter Manager Gina (zero stars)

I explained to Gina (manager at the counter) that I received 12 double chocolate, and that was not what I had ordered. Gina let me know: that's what they (the drive through) said I ordered. She did not seem to be focused on solving my problem, and I was feeling like she was suggesting this was my or someone else’s mistake. I said ok, but that's not what I ordered and held up the receipt. Gina again told me “they said it was” - not trying to solve my problem. I replied that's not what's on the receipt. Gina then looked at the receipt and began correcting the order.

While getting the right doughnuts, Gina began snapping at the drive through staff. Basically complaining that they screwed up and asking "which one told her it was 12 double chocolate?".

I was not happy that she was snapping at others and was just trying to blame someone (including me) when all Gina had to do was say "no problem, let me fix that for you."

I communicated my disappointment. I told Gina that she needs to work on her customer service. I told her she had first tried to blame the issue on me, and now she was snapping/blaming the staff, and she not once said "sorry about that, let me fix this".

Gina was not happy with my feedback. She snapped at me and argued a bit more. I can't believe this was happening. I just wanted to get my order correct. I considered returning the order, but I left letting Gina know “her customer service sucked” and walked to the door.

Gina replied "Not as much as you suck".

I could not believe it. I asked for the Manager. Gina let me know she was the manager. I asked for the General Manager. Gina let me know she was the General Manager. I asked for the owner. She said he was in NY.

I left.

When I got home I called to get the contact info of the owner. Gina answered. I communicated my displeasure in her lack of customer service again.

Gina said "She was nasty to me because I triggered her with my receipt".

Gina said "I was physically aggressive with my receipt, and she was going to get the video tapes to show it." I said yes - get the tapes.

I let Gina know that I come in there sometimes weekly (more like a couple times a month though), and this service is not acceptable.

Gina let me know she had been there since June and had never seen me. I told her she could look my orders up and see. I guess losing a good customer did not matter to Gina.

Going to Dunkin is really something I do regularly with my son. He loves the drive through and everyone (NOT GINA) is so friendly to us.

I asked for Gina's last name and she refuse to give that to me. She said Deb the district manager would be in on Tuesday and I could talk to her. I asked for Deb's last name and she refused to give it.

Gina then said "She was going through personal stuff and was taking it out elsewhere. She said she was sorry"

This was about the worst customer experience I have ever had at any business. I will come talk to Deb (District Manager) on Tuesday as well. At this point I will not do business with Dunkin while Gina remains employed at...

I did prepaid order in app for oat milk latte, went to drive thru and at speaker said I was there to pick up my order, they proceed to tell me they don't have espresso making ability, it never said that on the app that they couldn't make it, but then I got stuck in drive thru behind somebody throwing fit at pick up window ahead and for 10 minutes I sat in car stuck couldn't get to window to get my refund for what I paid for that they couldn't make, its one lane drive-thru between buildings, several cars were behind me so couldn't back out. I finally get to the window and they tell me they're not able to give me refund and I'm going to have to come back in couple of days when manager is there to get my refund. So after the time to place the order the drive there sitting over 10 minutes in their drive-thru I end up leaving with no product that I paid for. Had to call Duncan customer service to get the refund. Since then every time I call thinking okay at least I'll walk in to get a latte without going to the drive-thru, they keep saying they have no ability to make espresso because their machine doesn't work. They should not be allowed to advertise any espresso drinks. This is THE worst Dunkins I've ever been to and I've been all over up and...

Mykala was extremely rude to me today. I’d placed an online order but I advised her that I had an additional order. I was questioning her about a drink that clearly said New for a Ice tea Freeze. She said we don’t have a yellow ice tea drink so I said it’s advertised here on the sign. That’s for a ice tea freeze and we don’t have that anymore. So I’m like it says new I don’t know I just glanced at and my daughter wanted to replace it with another drink but before I could do that she told me to pull around. The cashier seemed nice but new and Ms Mykala once again said it wasn’t available. The cashier said she couldn’t add it so I went inside and of course her attitude improved because the manger was up there. I expressed my dissatisfaction to the manager and she looked dumbfounded but I forgot to advise her that I’d gone through the drive through first. If she doesn’t like her job get a new job because without customers you wouldn’t have a job. 9/8/21 at 9. Online order yAndrea Sterling I...