Costa Vida Fresh Mexican Grill — Restaurant in Salt Lake City

03/20/19 - 8:20 pm # 281 I visited as I usually do every week since Costa Vida is one of my favorite "restaurants" and the few "good" businesses that remain in the Gateway.

When ordering "Sweet Pork Enchiladas" I came across a totally unethical service, where the portion of protein distress reached 1oz in total. Which leads me to ask for "extra portion". Then I specified that please serve me a little sauce, and for some reason it served 3 times the amount of sauce they usually serve. Seeing the lack of professionalism, I ask for the person in charge or superior, and unfortunately it was the same person since there was no manager.

When the order was paid, the same person began to make comments and looks of very bad shape in front of the customers. And to add more, the station for drinks and utensils was dirty and with trays.

Honestly I do not understand that it is worth having a "welcome" or "happy" greeting if they then serve you in this way.

In a few words I can define the service as anti-ethical, poorly professional and hypocritical.

I hope that those who are responsible for this comment (Management) can take this comment as constructive, as Costa Vida is one of the few places that are worthwhile in that mall.

Recommendation: If your restaurant serves the public in person and in front, they should train their staff as professional ethics.

(I have spent more than 10 years in customer service between restaurants and hotels, and I can distinguish that people how they are, are the ones that lead a good business to failure.)

Español 03/20/19 - 8:20pm #281 Visité como normalmente lo hago cada semana ya que Costa Vida es uno de mis “restaurantes” preferido y de los poco “Buenos” negocios que quedan en el Gateway.

Al ordenar “Sweet Pork Enchiladas” me topo con un servicio totalmente No ético, donde la porción de proteína apena llegaba a 1oz en total. Lo cual me lleva a pedir “extra porción”. Luego le especifiqué que por favor me sirviera Poca salsa, y por alguna razón sirvió 3 veces la cantidad de salsa que usualmente sirven. Al ver la falta de profesionalismo, procuro por la persona encargada o superior, y desafortunadamente era la misma persona ya que no se encontraba ningún gerente.

Al estar pagaron la orden, la misma persona empieza hacer comentarios y miradas de muy mala forma frente a los clientes Y para añadir más, la estación de bebidas y utensilios estaba sucia y con bandejas.

Honestamente No entiendo el de que vale el que te den una “bienvenida” o saludo tan “alegre” si luego te sirven de esta manera.

En pocas palabras puedo definir el servicio como anti-ético, pobremente profesional e hipócrita.

Espero que a los que le incumbe este comentario (Gerencia) puedan tomar este comentario como constructivo, ya que Costa Vida es uno de los poco lugares que valen la pena en ese centro comercial.

Recomendación: Si su restaurante le sirve al público en persona y de frente, deberían de entrenar a su personal en cuanto ética profesional.

(Llevo más de 10 años en servicio al cliente entre restaurantes y hoteles, y puedo distinguir que personas cómo está, son las que llevan un buen negocio...

I always read reviews, but I have very very rarely leave them. I have to leave one because this place was ridiculously bad. Imminently it’s 825 now and they close at nine but when we got there, it was 8 o’clock on a Friday night in the gateway so I mean it’s like a nice place that’s busy I just I don’t understand like everything was almost empty like they were closing so I mean I get it like I worked in restaurants before but everything was cold and Old The last tortillas on the pile, but they still had an hour left on a Friday night in the gateway. So the food was gross and then when I got like when I got my plate, it looked terrible terrible. I said I didn’t want it and she proceeded not even bother. Acknowledging me or anything like that. The queso was all like nasty he was like the last little bit in the thing all the containers were the very end which I understand that maybe on a weeknight an hour before closing, but on a weekend in the gateway like my son said I’m being unreasonable and horrible and I really am not trying to be, but I just cannot believe how bad it was here. I really cannot believe...

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