Keys On Main — Restaurant in Salt Lake City

Very unprofessional establishment. Erica was assigned to a our table of 20. 8:50PM I ordered a chicken pizza, paid $20 cash and had to ask 15 min later for my change of $10. Erica acted very put out and gave me attitude that I was asking for my $10 change. Pizza came out of the kitchen 9:20pm and they used canned chicken that was still cold in the center of the pizza. I asked for a new pizza and again Erica seemed put out that I asked. Friends had nachos come out at 9:45 that were cold through the entire thing, cheese was still refrigerated temp. No attempt at quality. I asked Erica for my money back for the pizza and I don’t want to wait any longer for them to make another one. I talked to Brandon the manager and he said he would take care of it. I explained the event with Erica and how unprofessional the situation turned out. He said he would take care of it. 10:15 rolls around and I’m still waiting for my cash return. I have to get Erica’s attention yet again to ask where my money was. She again is very put out and gives me attitude in front of the entire table. She asks if the manager Brandon has come over to give me the money, I said no he hasn’t. 4 min later I get a crumbled up $10 bill thrown on the table over my shoulder with no explanation. This establishment has gone down hill severely. Brandon did not seem concerned about the actions of his staff. As a business owner I don’t understand the arrogant nature in which Brandon gave us. They use plastic Lifetime folding tables with black linens to cover because they can’t seem to afford wood ones that match the rest of the establishment. Proceed...

Thought it would be cool with the "dueling pianos", but the vibe was a little off putting. Food wasn't very good, Yes I know plenty of bars that have great food, and the drinks seemed like they where all for a 21 year olds birthday party. Piano players where alright, felt like they where burnt out from doing this so much, they had one pianist who sounded great with a great voice she was awesome but the other 2 didn't seem all that interested in what they where doing. This bar seems to just want to be "part of the cool kids". Greeter at the door was very abrupt and for some strange reason was really passionate in letting us know that we did NOT have to wear a mask, I'm not big on that whole mask thing, where one or don't I don't care, but it was kinda weird, said he'd make fun of us if we wore one(Dude you make fun of your customers?). To be fair my wife was rummaging through her purse for her mask but we do it just as a courtesy to others, we quickly realized when we actually entered the building that no one else was wearing one, so his monologue was unnecessary. Waitress was nice and helped out great didn't seem like they where working at the same place. Could have been just a one off night, it was my first time there, but not going to be eager to return. Willing to give it another shot if I have some friend or someone who's wanting to go, but it's definitely not going to go on my list of bars I...

Good entertainment. I didn't catch the two guys playing piano, they were good at what they did, however the guy with long hair, man, not a fan. Don't like his voice and he tries to be funny but really isn't that funny. More annoying than anything else. The woman playing the piano, she was great , loved her.

Cons: food is horrendous. I ordered nachos, thinking you can't really mess up nachos but these were garbage. The beef in the Beef Nachos is that little round meat that you'll see on the $.69 Totinos pizzas. Just horrible.

We created a reservation at 6:11pm. When we got there, we were told we didn't have a reservation, because they set tables up at 6pm, and don't accept reservations after 6pm, however, their website let us set a reservation and we got a confirmation email with the reservation, but it didn't matter. We had to go on the wait list.

Entertainment was good, but beyond that, this place doesn't have much else going for it.

Edited to two stars because this company filters out negative reviews in their follow up emails. In other words if you give them a thumbs down 👎 in the follow up email they send you, they don't link you out to their review page here on Google, they send you to an internal form on their site so your feedback does not show up on Google but instead is just emailed to them. Besides being against Googles terms of service, this is a shady...