El Sabor de Reina — Restaurant in San Juan

This review is mostly based on the food and drinks. We ordered three different mofongos. One of shrimp one of churrasco and one of juye. The churrasco was under cooked. The juye one was very salty to the point it wasnt edible. Had to return the plate completely. The only one that was edible was the shrimp one. My little ones had rice beans and chicken. Rice was mushy. Beans tasted horrible. I ordered a Margherita and it was by far the worst I had the whole trip. The mojito one was decent. I'm giving a chance with service since our waiter was on her first day so she didn't really know the menu. She did at least try to give us a decent service while the manager and owner sat down with a group of patrons and stayed talking to them the whole night. Said patrons only had bottled water at their table. I was extremely bothered by her actions. Check comes and they have the nerve to include the cangrejo mofongos so we had to remind them to get that out the check. Overall will not be going back there ever again. Not even if food was...

We ordered lamb chops and chickenery polo and requested the chops to be well-done. Unfortunately, the chops arrived overcooked and burnt, with a very bitter taste. We asked the waiter to replace them. After waiting for 15 minutes, she asked if we wanted the same dish or a different one, which we found confusing as we expected the plate with new chops. We confirmed the same dish. Another 15 minutes later, another waiter informed us that they had run out of mashed potatoes. It was only 7:00 PM, so running out of food seemed early. Additionally, mashed potatoes were a side dish, and they could have substituted another side with the lamb chops. Finally, we canceled the order due to the excessive wait time. The chickenery polo was also disappointing; it was not fresh and seemed over-fried. But it was passable. I would advise against trusting the lots positive reviews...

My friends asked the waitress if their food would be vegetarian and she said yes. The rice & beans had pork in it, which my friends ate before realizing it had meat in it (they can't eat meat for religious reasons). The waitress also brought us mushrooms, even though none of us ordered them. When we disputed this with the waitress, another waiter came over and said the miscommunication wasn't the waitresses's fault and almost immediately threatened to call the police on us for disputing the bill. This waiter also became physically aggressive with my friend who was disputing the bill. The restaurant ended up taking the rice & beans off the bill, but not the mushrooms, and they never apologized for having meat in a dish we were promised was vegetarian. Overall, a very disappointing and...