The Nest Rooftop Lounge — Restaurant in Savannah

Firstly, would like to state that myself and four others came into a late brunch and stayed past the beginning of lunch. 2 hour service. We enjoyed one another’s company and most of the food but our server with the backward red cap was just a terrible server.

There was not a “want for nothing mentality” when it came to his guests and we noticed it wasn’t just with us, it was almost every table of his and even other servers.

The breakfast and entrees I got were good and I even enjoyed the big portions that is offered. Even took it to go.

Let me start by stating what our backward red capped server did correct.

Took our orders immediately and sent them in automatically via his hand device. Delivered our entrees hot and right when the kitchen let them go Split our checks correctly

Now let’s go into the errors of what our backward red capped hat server did throughout the rest of our hour and 56 minute stay.

2 of us had drunk our waters empty while he was still taking our Orders. He did not bring a single refill for anyone and we had to ask one of our company to run him down to ask for more waters because he didn’t ask if we wanted more. We had to wait too long for him to take up discarded plates even though he went to other tables multiple times in under 10 minutes/ looked at our table and then continued to come back only when he was ready to take our Lunch Orders after they close for the end of brunch.

Didn’t have silverware so he had to bring some.

Never asked if we were enjoying the taste of our meals or our bar drinks.

Didn’t ask about the “why” the meals and drinks that were sent back. Just took them and busied himself elsewhere.

This is the one that got me the most. Our backward red capped hat server gave me my check that was 40$+ so I gave my check back with 60$. The server lets me know he will bring me change which is great. When he brings me my change, he does so without a Cashed Out Service slip so I don’t even see the Printed Copy of the Change amount I was supposed to receive. He hands me 14$ in ALL ONES, WITHOUT MY CHANGE SLIP and tries to say goodbye to everyone. I had to ask twice for his attention so that I could receive my change slip. He quickly had an upturned face and was upset that I even asked for it. Excuse me sir— why are you getting upset when I want to see my slip? Especially when you give me back all ones with the same First Receipt you gave me. All ones is fine. WITH THE PROPER CHANGE SLIP and maybe even a better attitude.

If you do not enjoy being a server, don’t be a server. We were trying to figure out why he did just not care about any of his tables and it’s because of the auto- gratuity which we don’t care about. It was only 18% but were the kind of party that likes tipping 20-25% and even bring extra money for the tips but he just did not care about any of his tables. He was half-way friendly and just wanted that automatic tip.

If you just do better sir, and converse as if you like your job/- you wouldn’t get upset when people just simply ask you to do what you signed up for; since you made multiple errors the first time.

Be better for yourself and all around...

We’d made a patio reservation, showed up early (like the website told us, look at us, being responsible adults). We’re standing at the door for what felt like ages, maybe eight minutes, while some dude literally made laps past us, locking eyes, then just… kept walking. I swear, for a second, I thought we’d accidentally wandered into a haunted house or something.

Anyway, let’s talk positives for half a second the chicken skewers and the loaded fries were amazin! Drinks? Even better. But when our server showed up, and… well, things got weirdly awkward. I tried to compliment her outfit (because, you know, I’m friendly like that), but she looked at me like I’d just spoken in Morse code or something.

We kicked things off with appetizers: chicken skewers and loaded fries with chicken—no complaints there. For mains, I ordered steak tacos with Parmesan truffle fries, and my husband went for grilled shrimp tacos plus a Caesar salad. Sounds simple, right? Except my steak was tough as a tire, and the Baja sauce tried to drown out every other flavor. Not my vibe. I asked the server if the chef could re-do mine without the sauce. Then, plot twist: my husband gets chicken tacos instead of shrimp. We tell her, and she basically bites our heads off, insisting we asked for chicken (which, no, we definitely did not).

Cue the back-and-forth. I gave up on the steak taco, just wanted the shrimp tacos redone—sauces on the side, please. She’s like, “Fine,” snatches the plates, and storms off. Five minutes later, she’s back with—guess what—shrimp tacos slathered in Baja sauce, with a side of more Baja sauce, just in case we hadn’t had enough. We remind her (again) that we didn’t want the sauce, and she hits us with, “The kitchen’s not remaking it because you misunderstood me.” Really? Sure.

Eventually, we drag the “manager” over. He takes both meals off the bill, which is great and all, but couldn’t even muster a “sorry”. Then ask how we wanted to pay—just dead energy. Then, when the check lands, there’s an 18% gratuity tacked on for just the two of us. Wild. Like, is that their way of saying, “Thanks for surviving the experience”?

Honestly, I’m still a...

The only saving grace about this place is the great view of the river. We were seated for breakfast during a slow Sunday morning. 3 other couples on the outside deck when we sat. Not very many inside either. Waited over 20 minutes while watching servers walk back and forth. Finally had to stop one of them and ask if we could at least get water while we waited. Turns out, she was our server. Not gonna name names but, she was tall and blonde. We had just been overlooked. Water comes out. No silverware, napkins or table setup (salt, pepper, condiments, etc.) at all. She finally comes back and takes our order. Mind you, this is a place supposedly known for its breakfast/brunch expertise. She had zero idea what was available on the menu and absolutely no clue what a Southwest Omelet was. Had to break it down for her. Sat through two Sprites before the food came out. Bacon was super greasy with way too much smoke flavor. Toast was dry bread, no butter. The Omelet was super greasy inside. Tots were all stuck together in one huge lump. The fruit cup was marginal and slightly on the warm side. My girl ordered Belgian waffle and scrambled eggs with a side of bacon. Again, no setup at the table so no butter or syrup available. Waffle was super dry. She said she's had better at Waffle House. And the eggs were undercooked and runny in the center. Had to ask for silverware after the food arrived. All in all, this place was not worth the effort. And this server...we'll, she needs to be trained some more before waiting tables or she needs to find a new profession. She seems like she gets lost easily.

Also, side note, there was a constant whiff of what can only be described as sewage smell that blew in now and then the whole time we were there. Not sure where it was coming from...the Hyatt or the river. But it definitely blew from that direction. It made it even harder to enjoy any time we spent up there. Ruined...