Treylor Park Double Wide Diner — Restaurant in Savannah

We visited the double wide diner this morning (2/19) and had a terrible experience! When we walked in, the server, that we later found out was the manager, greeted us after a few minutes. She seemed a little chaotic and almost annoyed that we were there in the first place. She Pointed us to a table and then another couple walked in behind us. She actually rolled her eyes when they walked in as if we were all somehow an inconvenience to wanting to eat at their restaurant. Our server was good, she took our order and brought drinks in a timely manner so we don't have any complaints about her. HOWEVER, the manager was a different story. We were sitting at a booth that you were able to see the kitchen perfectly. We noticed our apps sitting under the heat lamp for literally 15 minutes. The manager was the one food running and she was standing by the food window the whole time just chatting with the kitchen guys. After 15 mins -and us seeing our entrees also sitting under the heat lamp- my husband asked her to check on our food. She responded with an attitude explaining that she's working on it and only taking things in order. She came back right after with our food and said "you're lucky, you're ticket was next" also with an attitude. Our fried banana peppers were cold and soggy from sitting for so long. Then Our entrees came out about 2 minutes later-also cold and underwhelming- that was our last interaction with her but we did see two separate parties that sat at the bar top , walk out because no one greeted them for probably 10-15 minutes or so- she was the server at the bar area- We also saw two women seat themselves. She said "did someone tell you to come sit back here?" They said no and then she explained there would be a wait. Which is fine, they were obviously drowning at that point so it's better to have a wait than overdo it more but the tone she said it was beyond rude. The two ladies decided to leave and then she proceeded to talk crap about the two ladies to other guests saying "I don't know what they expected me to say" and rolling her eyes as if they somehow were out of place. A simple "I'm sorry but I'm going to have to go on a little wait" or even just letting them sit and telling them it'd be a moment to get to them because they're weeded would've been better than the attitude she gave them!

I cannot recommend this place less to someone going to Savannah. I'm not sure who owns this place, but I'd recommend looking for a new front of house manager that's more professional. In the hour and a half we were there, I can tell you there was at least 4 parties that won't be back specifically because of the manager on duty. I can't imagine how much money the shes lost for...

Management / ownership is failing your restaurant. I’ll provide examples:

1: Your restaurant is located in downtown surrounded by parking meters that take quarters. When a patron asks for change in quarters for the parking meters, have quarters available. It’s not hard to go to the bank and get a couple of rolls of quarters. The Starbucks next door has this figured out.

2: Invest in a water filter. The city water you are serving tastes like it was dredged from the nearby canal. It’s not uncommon to order coffee and water with breakfast. The first thing I tasted at your restaurant was the disgusting water. The coffee is tasted off because of the disgusting water used to make it. Get a water filter. Problem solved.

3: Your employees are running roughshod over the management. Four waiters for a total of four seated tables should provide excellent service. Instead I have to get up and ask for a coffee refill and my check because two of your wait staff are having a personal conversation with each other behind the counter, and two are watching tv in the back of the restaurant.

4: Whoever is coordinating food at the pass is not doing their job. I ordered cheese grits with my meal, not runny yellow cheese flavored water with grits floating around in it. Your cooks are getting away with being lazy. If your cooks are lazy with something as simple as grits, I guarantee the rest of the kitchen is a mess. Clean up the kitchen, empty the walk-in, and start fresh. Hold your staff to some basic standards.

5: On a Friday morning, given your location, your restaurant should be near capacity. Instead it had four of the 25 tables filled. This is a direct result of poor management causing poor customer experiences. Also, move tables around at the front of the house so that your wait staff has room to maneuver. Barely full, your wait staff was constantly kicking the back of my chair.

As it stands, your restaurant couldn’t handle four tables, much less a full house. But with management like this, you’ll probably be out of business before the tables fill up.

The chupacabra burrito was good. +1...

Poor Service — Left Before We Were Even Served

I really didn’t want to write this review because a kind lady from another restaurant recommended this place to us. We walked about 10 minutes to get there with two 4-year-olds. We were seated quickly, which was a good start.

About five minutes later, the waiter stopped by to say he was finishing with another table and would be right with us. Okay, understandable. But then a couple who arrived after us was greeted, served coffee, and being waited on — while we were still sitting there with no drinks, no menus, nothing.

We then noticed the same waiter was at a large table taking their order, and it became clear we were just being overlooked. After sitting patiently, I finally looked at my husband and said, “Let’s go.” So we left.

For context: I own a service-based business. When I’m unable to service someone immediately, I’m honest — I let them know we’re not able to accommodate them at the moment, or offer to schedule a time. But I would never let someone sit unattended like that.

From what I could see, the waiter only had a few tables. In my opinion, he could have handled them better. And where was the management? The place wasn’t that big — someone should’ve stepped in to assist, especially when it was clear we hadn’t been served and were preparing to leave.

I couldn’t help but notice we were the only darker-skinned customers in the place… and somehow the only ones not being cared for. That didn’t sit well with me either.

Bottom line: I don’t spend my hard-earned money anywhere I’m not being treated with basic respect.

That’s my...