Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Savannah

Today's Visit:

Since their online survey would not take over 1200 characters, I am forced to post the entire event here..for all to see. Heed my advice, stay away from this location. Go to the one on Montgomery Crossroads near Truman Parkway.

1. walked in, trash on floor and receptacles overflowing.
2. seven employees behind the counter. Two "customers" at the looked at me and told an employee "we'll be back" whole standing in the PICKUP section.
3. I was not greeted.
4. Seven employees behind the counter. I repeat that, because it is significant. One employee was standing at the PICKUP section counting her cash drawer. You understand that, right? A cash drawer full of money sitting on the counter....where two "customers" had just been standing and chatting with employee(s), but decided to leave when I walked in.
5. I placed my order at 4:20 p.m. I sat on the bench waiting and watching and listening. One female was upset with another female for not coming in some day they needed her, the girl was having to use multiple registers under her name. The other girl was sorry for not realizing how bad the situation was....blah blah blah.
6. the guy who finally took my order, was pleasant. Then a friend came in and started telling him what "she" was saying....but, finally said come outside to talk. Which he did and I never saw him again.
7. drive-thru was not that busy. 4 cooks behind the window. AND SEVEN EMPLOYEES BEHIND THE COUNTER, with one MIA.
8. No one was paying attention to the orders coming up in the window, maybe because they did not ring it up. I started turning on my phone to see what time it was, and suddenly someone says whose order is up?
9. my name was called at 4:50p.m. Absolutely insane. I thought, maybe, because I asked for my Tater Chips to be very well done that is why it took so long..
10. the chips were done, but so much seasoning salt. I had to shake the box to get the salt off. Ugh! I received 3 Ranch dressings (one with each order). Only one Tongue Torch, when I asked for extra Tongue Torch with the Chicken and the Taters. I also received an extra order of fries. One box regular fries, one box seasoned fries. Looking at the receipt I see I was charged for the extra box.

I am sorry. I know my comments sound brutal, but it was a very disappointing visit. 30 minutes I waited, and not one item was warm...except maybe the Sprite that they gave me when I placed the order. Since no one can self serve beverages because it is "broken".

I don't know if you are a franchise or company owned store, but I will tell you -- without even looking at your P&L statement -- this store is broken.

PREVIOUS VISIT To be fair, I would generally rate this location a 4. Today, however, overshadows most of my previous visits. I have never encountered a rude employee, so that is good. Let me lists today's offenses:

1. Every customer who ordered in drive-thru or at counter was told, "we are out of that". Not sure what it was.
2. When inside customers were self-serving beverages via the Coca-Cola multi machine, the customers would disclaim, "you are out of this...and this!". The employee response would always be, "I know. We are out of a lot of things."
3. I ordered a 10-piece boneless wings, small fries, celery and potato chips. Sadly, the only thing cooked properly was the celery! I live literally 4 minutes away, so my food did not have time to cool. But, the chips were greasy and floppy...as were the fries. I had to heat my oven up to 500° to finish cooking both fries and chips. Of course at that point the chicken was getting cold, so I had to put those in the oven as well. This may not gave been so bad had I not been the only customer in the beginning, then other's started arriving (that is how I heard so many grumblibgs about shortages).

One thing to consider is that the shortages may be contributed to Hurricane Irma, but that does not excuse the lack of proper cooking of my order.

Typically, this restaurant is a 4, but I stretched it to give...

Would give this zaxbys negative stars if possible, easily the worst i’ve been to. Get to the drive thru to order and the guy immediately says “we’re out of fries but can substitute for chips instead is that okay” (how you run out of french fries at a place famous for its chicken and fries I do not know). I order a boneless wings and things in sweet and spicy and I know they heard me correctly bc it was correct on receipt. Get to the window and the guy just has his hand out for my card, doesn’t say anything. hands it back with my drink and comes back a second later with my food and says that they ran out of the bigger boxes that they put bigger meals in so they had to use a small box. I open my box and all of my food is mixed together and piled on top. and to top it all off they gave me the wrong food - they gave me traditional wings instead of boneless and had them dipped in probably their hottest sauce because i could smell it as soon as he put it out the drive thru window. the only part of my meal I consumed was my sweet tea. Hadn’t been to Zaxbys in over a year due to dropping quality and this might have just put a bow on it for me. Just...

The cashier accidentally gave my online order to someone else. Honestly, that's okay; mistakes happen. I get it; we've all been there. What's not okay is that I had to wait an additional 40 minutes, for a total of 50 minutes, with a 7-year-old child for my food to be remade for a to-go mobile order. When who I presume was the manager came out to ask me what happened, he made it sound like it was my fault because I missed my name being called. One, my name was never called. As soon as I entered the establishment, I told the cashier my name; she saw my order and just had to make my drinks.

I feel as though this restaurant did everything possible not only to avoid making the incident right but also to drag it out as painfully long as possible. I didn't want a refund; I literally just wanted my food remade, and I didn't give them any trouble about it, but they didn't even prioritize my order.

In the end, they didn't even get my order right. They provided the wrong sauce—ranch when I asked for Zax sauce—and miscounted the tenders in the snack pack for my son.

Super, super...