Mountainside Fitness Executive Club — Local services in Scottsdale

I cancelled my membership at the desk about a year ago and haven’t stepped foot in the club since. Despite that, Mountainside Fitness kept billing me every month. I called today to sort it out and was passed around to at least four different people before finally speaking to the GM at the Executive Club.

He told me there was no record of my cancellation. When I pointed out that it was clearly a clerical error on their side, he basically said it didn’t matter and they wouldn’t be refunding me for the last 12 months. I said, “So even though there was an obvious clerical error on your guy’s behalf, it’s still my fault and you won’t issue a refund?” His exact response was, "uh, yes that's correct."

I asked for an email so I could contact leadership or accounting, but was told, “we don’t have emails for this type of thing,” and was only given a phone number.

The whole experience made me wonder if this is part of their business model — make cancellations confusing, lose the paperwork, and leave customers stuck paying unless they can prove otherwise.

If you’re thinking about joining Mountainside, make sure you get a hard copy of any cancellation forms and take photos. Otherwise, it’s just your word...

Nice facility - has all the equipment I use at other clubs, great showers. Its quiet in the morning, so I can get the machines I want without waiting - which is a huge plus since I am on a tight schedule for work. Friendly staff, too!

Update 8/6/2019:

I wanted to add some feedback since things have grown. While I still like the club, there are some definite issues in the Women's locker room with the addition of new members. There is only a 2 person area in which to dry hair, makeup, etc. This is ridiculously small, and causes backups in the morning, since there are typically 4-6 women taking showers from 6:45 - 7:15. I am not sure what can be done but if more members keep getting added, it is going to be a source of much frustration for those of use who have been there since the beginning.

And those bath towels do not...

After five years as both a loyal member and former employee of Mountainside Fitness, I experienced sexual harassment, harassment, and retaliation at the Ahwatukee location on June 26, 2025. When I attempted to report it, management forced me to speak in front of the person I reported, refused to investigate my claims, and canceled my membership instead. This is not a safe space for women—especially Black women—and it’s clear that member safety and accountability are not priorities here. I do not recommend Mountainside Fitness to anyone seeking respect or protection. I went to mountain side for safety and chill workout environment. They have failed me as a customer and a women! I have asked for an investigation and they have refused to respond any further. I asked for Footage of the incident and they...