Edit: This review pertains to Fred M, the "business manager" as it shows on some of his Yelp review replies.
The fork pictured is the sole reason you people will never see a single dime from me or my staff ever again. I'm sure you don't care losing the business of a group of people but you did. Over a fork. A plastic fork. One you can buy in bulk at Costco for less than a penny. Congratulations.
Black Friday was crazy and I was hungry. I decided to bring leftover turkey with me to work (who wouldn't?) Well, I forgot a fork and so I went down to the food court to grab one real quick as I typically do when I forget my utensils.
Well, fired pie was right next to the escalator and having to rush back, I went right there to ask for a fork. I should have just went to chipotle to grab one as usual... Whoever the old, hairy, smelly man working the pickup counter was, was clearly having a bad day. Manager, perhaps? Not dressed appropriately for the job, probably would make him out to be a manager. Asked him for a fork and he told me no. I asked, "you dont have forks?" He replies, "oh we do, did you eat here?" No I didnt eat there, I'm a mall employee, you're not going to give me a fork? He hands one over reluctantly and mutters words under his breath. Real professional. Next time, I'll grab a dime from my piggy bank as you clearly need it more than I do, you poor, poor sap.
Either straighten up or I'll find a way to make sure you're unemployed by your...
Read moreOrdered 3 pizzas online and paid ahead of time. Arrived 20 minutes after placing order and waited 5 minutes before they asked what we were waiting for. Told them the name and was told they hadn't started it but would get it started now. Another 5 minutes go by while 2 of the workers casually walk around and 1 is making orders. Saw them finally look for the order then they started helping people that turned up even though there wasn't a constant line. Waited another 20 minutes before being asked again for the name of the order then they went back to the computer to write the order down (even though other online orders were being printed from a separate terminal, completed and picked up while we were waiting). The girl writing it apparently wrote it wrong, crumpled up the paper, laughed with another coworker and started helping someone that showed up. At this point it has been almost an hour from placing the order so we ended up telling them to just ignore the online order and we would order there in store to which they said they would help the 2 people that had just showed up. Pizzas ended up being burnt when we...
Read moreI should have known to expect low-quality standards from a mall food court but had higher expectations for this particular location. I walked up when there wasn't a line formed and waited about 5 minutes until someone finally greeted me to take my order (employees had been chatting in the kitchen this whole time).
Began to place my order and noticed both female employees had their hair in ponytails, one of which kept flicking her hair back around her shoulder... Loose hair around exposed food should have been my next red flag. It would be helpful to have signage regarding which condiments are available at this location like others - listened to the customer behind me ask what each topping item was.
Pizza was ready about 12 minutes later and employees seemed annoyed to have to be there. Subpar service...
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