Rocky Mountain Chocolate Factory of Sedona, AZ — Restaurant in Sedona

The hours on Google say they close at 8:30 PM. We walked up at 8:02 PM. The door was unlocked there was people still in there browsing and they would not take our order. We asked would you please let us pick a couple things that we know what we want, and they said no. I could understand if we came in when the posted hours were 8 PM but your posted hours online are 8:30 PM so this employee should’ve made an exception.

Also, the hours on the door we’re wrong. Poorly managed and poor customer service. Take four minutes and fix your freaking hours or take someone’s order for two minutes and make more sales...

Yesterday I went to buy an apple covered with caramel, almonds and dark chocolate because they are my favorite of this brand of chocolate, it had never happened to me that the almonds were mixed with walnuts and the truth is that I did not realize, I had to realize when I started to feel bad because I am ALLERGIC, and I could not distinguish the difference between almonds and walnuts, good thing I had my medication against my allergy if not until the hospital I go and give, I just wish they were more careful when putting the ingredients to apples,...

If I could give it 0 stars I would. Worst experience ever, my mom and I are Mexican and we were talking Spanish when we walked in, and this girl with glasses was very racist since we stepped foot inside. No eye contact, no hello, no nothing. Other people came and they got greeted and given samples. While my mom and I were given the cold shoulder. Worst service and atmosphere ever. Was so excited to purchase a treat but the way that we got treated we didn’t end up...