Auntie Anne's — Restaurant in South Burlington

We recently went to Auntie Anne’s and were charged for five orders of pretzel nuggets when we clearly ordered three with three cokes. We then asked if we could get our three Coca-Cola’s the lady at the desk refused to take off the pretzels and give us our Coca-Cola’s and told us no. We then got back in line to wait all over again, and she still overcharged us for our pretzels even though we didn’t take them, nor touch them. I wish I could give this place zero stars. We encountered the same lady as Joanne H. did if you would like to go, check out their review. We have never had such an issue with an Auntie Anne’s. We are never going back. The woman in the back came up to give us our sodas, but the woman at the desk came back over and slammed the receipt down again claiming that was what we ordered. Absolutely the WORST customer service! She...

Food tastes great when fresh. When it's been sitting, it's just trash. Not sure if the staff if high or if they haven't had contact with humans before but the staff leaves a lot to be desired, even for a 2 minute interaction. Multiple times when I say I'm ok to wait for an item still cooking, I have every single staff member freak out about it and tell me I'll have to wait for the item. I then have to explain that I both understand that I have to wait and I'm ok with waiting to each person before they accept it. I ask for my receipt but I have to ask 3 or 4 times while I get a response of "what?" and...

As someone with a dairy allergy and intolerance, I'm cautious about what I consume. On Sunday, I had a concerning experience at this establishment known for their pretzels. Typically, their offerings align with my dietary restrictions, but this time, something went awry. Unsure if it was food poisoning or a reaction to dairy, I reached out to clarify. Disappointingly, despite requesting a vegan option with no egg wash, they confirmed butter was used on the pretzel. This oversight compromised my trust in their ability to accommodate...