Beans & Brews Coffee House — Restaurant in South Jordan

This location ripped me off!! I ordered a camel frappe with two shots of expresso and was charged 12.00 for that. When I confronted the guy at the window he said this shouldn’t be 12.00 so him and a blonde chick who I assume was new because she didn’t know what she was doing was talking either the window shut. She comes back says my card was refunded and they weren’t going to charge me for the coffee....okay cool. Went about my day next day rolls around no refund so I call the “store manager” she says she will look into it. Get a call and she says you have been refunded. “Oh and it also shows you bought that coffee then came back around and got two more with a discover card!” Umm no I don’t even own a discover card. She continues arguing with me about a refund I never received. She tells me to come in and show her proof. So after I get off of work I go their and surprise surprise miss manger not their. So one girl calls her I hear the girl says no I haven’t looked at her phone yet but she has it ready. I get on her workers “cell phone” where she tells me on their end the refund was done. That it will take a few days to show on my end. We are on day 5 still no refund!! 12.00 for one medium coffe?! Not worth it and won’t be returning! Beware that location rips...

If I could give no stars I absolutely would. This has been the worst experience I have ever had. Mc Donald's has better customer service then the kids working here. I had to repeat my order 3 times at the speaker then had to repeat myself at the window, and they still got my order wrong. They are to focused on their conversation with each other and act like your an inconvenience. On top of that they gave me someone else's sandwich when I returned it they gave it to the other customer still. That is absolutely against food handling. Disgusting. I ordered 2 coffees, Received only one and it tasted like absolute garbage. These kids are absolutely Incompetent. Where are the adults? Where is the manager? I called 5 times no answer . I asked for my complete order. They forgot a coffee , and a muffin only for them to laugh like it was a joke. No respect no responsibility. This location is absolute garbage I won't be surprised when they get shut down. I want a refund for my order but can't reach a competent adult and the kids were no help. To them...

I started coming into this location a few weeks ago. I walk in not drive thru. I don't like drive thu. People are to lazy these days. Since coming here i have grown to know in this little amount of time Hailee, Chris and Tyler. I wish I could provide 100 star's. When I pull up they know exactly what I want. I don't even have to order it. They go the extra mile in making it specifically the way I like. Not only that, the great conversations I've had with them have been fun. This is the old school way of doing thing's. That's sadly not so common anymore. If they ever needed any employment I would hire them with no experience just based on the quality of type of people they are. The positive attitudes. ✨️ People like these 2 is what sets businesses apart. I hope beans & brews knows the value of these guy's. I certainly do. Great job guys. I would drive miles out of my way for coffee just cause of the service they...