John's Pancake House — Restaurant in Town of East Hampton

This is the most disgusting restaurant, if you even want to call in that, in the world. My husband, sister, friend and 9 month old decided to stop here for breakfast on our way out of town. We were seated, we ordered our food and the food arrived. Great minus the fact that there was no air conditioning. Whatever. The food was delicious and as we’re finishing up, my husband notices this huge red stain across his really nice shirt. Come to find out that it’s the edge of the table rubbing off. I took a napkin and rubbed it again the edge of the table and the napkin was practically filled with red. My husband and I were so upset so I asked to speak the manager. The gentleman asked what it was regarding and we told him. He went in the back, told the manager the story and came back and said that the manager will give us the money for my husbands shirt if we give him a receipt. Like sure, let me pull it out of my back pocket. All of a sudden the manager walks past our table, takes a glance and walks back into the kitchen so we said, the manager can’t come out and talk to us? He said that the manager told him to take care of it. Long story short, the manager came over. Wasn’t even the slightest bit apologetic about what happened to my husbands shirt. We’d asked him to comp the bill instead. He did so and then said, don’t ever come back to my restaurant. Obviously then an ensued where we were called trash, that we tried to come in for a free meal and all sorts of horrible things. So unprofessional, everyone that works there looks like they haven’t showered in weeks because everyone is sweating so bad. My guy, your employees have to wear masks. Be a gentleman and put the air on for them. The woman at the front, whoever she is, is out of her mind. Calling us all kinds of names, breading us, etc. No wonder it was dead. The food was great but the service and environment was just disgusting....

I wish I would be able to put negative stars. I don't really know what was worse, the service or the food. When entering this sorry excuse for a restaurant, we were met with stares as opposed to greetings. We stood for about 2 minutes before a waitress abruptly stated, " you can sit anywhere you want", saying it in a way which appeared annoyed and unpleasant....as though WE were supposed to know to seat ourselves? Advice to the owner...maybe put a sign up like many other establishments so there is no confusion? Just a thought. So we sit down, wait about 15 minutes to even be acknowledged. The waiter comes over, no smile, no greeting...another worker looking annoyed or just like he hates his job. We place our order which included steak and eggs, eggs Benedict and some silver dollar pancakes. While sitting there we couldnt help but notice that it seemed the whole staff had attitudes, was unpleasant and lacked some good ol customer service skills, which in my opinion is a must to have in the restaurant business. Not a people person, hate your job? Get a new one because people do not come to sit and enjoy a meal only to experience this. It seemed we were not the only ones there with this sentiment as we sat and listened to the table next to us complain about the same thing. After about 30 minutes, out comes the food. Needless to say, not impressed at ALL. Bland as can be eggs Benedict, overdone and tasteless steak and the pancakes were nothing to rave about (isn't this a pancake house?!?!). We didnt even finish the food and pretty much just wanted to get out. Out comes the bill and $60 for terrible service, tasteless food and such a negative atmosphere. If this place is going for the award for worst spot in Montauk, they have my vote. For anyone that is looking for some great service and quality food, do NOT come here. Save your money...

I used to come to this place all the time. I love eating the waffles and corn beef hash. It’s very good. But today Thursday 7/22/2021 I ordered my usual corn beef hash and a Belgian waffle I went there to go pick it up and it came out being more than i usually pay so I looked at the receipt and it was for corn beef hash and egg and the waffle I told the lady at the register who is new and I never seen before was very rude and told I should have told her it was a side of corn beef hash and I said that is not my job to tell you that you should know corn beef hash doesn’t come with the waffle so of course it’s a side and on top of it she added egg I didn’t ordered egg so I’m wondering how did you cooked the egg if I didn’t ordered it or asked for it. See I don’t eat eggs. So I’m waiting for correct my order and she’s looking at me like I grew another head or speaking a foreign language. I’m not paying for something I didn’t ordered. I asked for a manager and she told me there’s wasn’t any manager there. My money is as good as anyone else that’s come in that restaurant. So I was fed up and I just left the food there. I worked very hard for my money for not to give it away to people that disrespected me or my money. And it was a white female in her thirties that wouldn’t give me her name at...