Our party was confronted in-person by the business owner / manager about a tip that didn't live up to the waitress’ expectations (the service did not live up to our expectations, FYI). We were shocked! Ask most people and they would agree that doing this in front of others is wildly distasteful, inappropriate, and just plain poor practice. If you Google U.S. restaurant policies regarding these kinds of incidents, it's generally considered unprofessional and even a fireable circumstance for many places. It was aggressively uncalled for and left a bad taste in our mouths.
We tipped the way we did because we thought the service was subpar/below average, with a few mishaps and annoyances throughout the meal. We had very specific reasons, which I tried to bring up to management. We were treated as if we left no tip at all, which was not the case. We as customers choose to VOLUNTARILY tip based on the level of service we receive and deem as appropriate, not the other way around. Tipping is discretionary and reserved for exceptional service; we not feel like we received that. Simple as that. We do not live in a "one tip fits all" world - each customer service experience varies from person to person and is different.
Management also seemed very biased, defensive, and unreceptive to customer feedback when I tried to bring this up afterwards. It's not great to have everyone in management be one-sided and think/act the same way when situations arise. Really such a shame from both a business and customer perspective. If you want to drive away your customers and future business in a tacky, distasteful over a few dollars - this is a sure...
Read moreWe saw some good reviews and took our chance as most of the restos around are either full or close. Little did we know that we were gonna walk out very pleased and satisfied. All the food were good and service was great and quick. We ordered: seaweed salad, scallion pancake, spicy tuna rolls for appetizers and they’re all very good. Then we ordered tuna poke bowl and salmon poke bowl with citrus dressing, amazingly good and refreshing. The fried udon (careful it’s spicy but it’s really good ) and the special panfried scallop on a bokchoy bed served with rice was also good. All in all we were satisfied and happy with everything. We ended with desserts, try the greentea mochi and the fried ice cream. The keylime pie was just so so. Drop by and give it a try, i think it’s worth it. Only thing we’re sorry was NOT taking pictures of any...
Read moreWhat a surprise to find such excellent sushi in such a remote locale! We had our dog with us and were allowed to have him with us at our outdoor table, unlike several of the other lunch spots we tried. But the real treat was the excellent quality and presentation of the food! I had the ceviche and my husband had the sashimi appetizer. The bartender/waiter/server was spread thin but he managed to get everything out to us timely and water for our pup too. It was a little off the beaten path at the Plaza and much quieter than the more boisterous places so we could enjoy our conversation nicely. This will be my first choice when going...
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