McDonald's — Restaurant in Town of North Elba

I had the most rude manager, his name was Mike at the pick up window. I didn't think the girl got the second large diet coke with our meal, the last item we ordered. After ordering the meal she went on telling us the price. I told her the last item was a meal. Not just the sandwich did you get the drink, she said yes, I said that was a large diet coke, she said yes. Large diet coke. I paid for the meal, moved to pick up window. The manager shoves the food out the window and then shoves the one diet coke out. I said we got 2 large diets. No you didn't you got one with a huge attitude. I said we ordered 2 large diet cokes. He got very arrogant and said, you have to go back around and get in line to order another. He said she repeated your order to you and that's what you got. The girl that took the order, never repeated the order. I even told her there was a second diet coke with the meal. The manager Mike, said I don't have a cash drawer so you have to go back in line. Then yelled pull up, well take care of you. He comes out and says do you have $1.08. Not holding a diet coke. I have no problem paying for a diet coke, but being told to go back in line was ridiculous. Then come out and say do you have $1.08? So he could all of a sudden take money that way. But not at...

The manager was rude.. I never complain or care to make a person's life at a McDonald's complicated. HOWEVER, I got a fish filet with the smallest insignificant slice of cheese. I went in to ask for a whole slice of cheese on my fish filet? I was going to pay for it If I had to? There was about 1/3rd of cheese. The gentleman who I asked first said "let me get my manager". The manager said "how can I help you? " I asked "can I have a slice of cheese, for my fish filet" So he says "they're made with half slices, an they've been doing it for the past 30 years like that" I could have sworn I actually had one about a month ago with a whole slice... Then to be forcibly pushed out by the manager MICHAEL DURHAM at Lake Placid McDonald's. I refused to leave after he said he was going to call the cops. After going back and FORTH WITH ME ABOUT EITHER A REFUND OR A SLICE OF CHEESE...BI SAID OKAY ILL TAKE THE REFUND OR A NEW FISH FILET WITH A SLICE OF CHEESE...I wasn't belligerent or speaking to threaten anyone's Body or the restaurant. I said "Okay, I'll wait for the police" Anyway, I spent 3 hours writing a deposition @ LPPD & Emailing the Corporation I WAS HARRASED MENTALLY AND PHYSICALLY AFTER trying to get $6.00 back or a slice of cheese. That was a waste of my time after I came back from a...

I have visited this McDonalds a half dozen times. Almost every time I notice the manager’s negative attitude. It creates an uncomfortable experience for the customers and employees.

Today I visited drive-through, asked for a number 2 with milkshake. At the second window I received milk instead of milkshake. I returned the milk and explained this to the employee at window, she was extremely helpful and said she would take care of it. Then the manager arrived and demanded my card saying she needs to charge for the milkshake. She brings back card and receipt, doesn’t return it herself instead makes the employee return it, and I notice she charged full price for milkshake. I explain to the employee that I ordered the shake with a meal, so have been overcharged. She says, with the look of terror in her eyes, that she will find manager so I can talk to her about it. She comes back and says that the manager cannot be found. I did not have time to wait so I left.

I emailed the Micar Group, who owns this McDonalds, of my complaint. I have yet to receive a reply. Next time I will eat elsewhere.

The employees deserve better than that manager, the customer deserves better, and Lake Placid...