Eleven Cafē — Restaurant in Tucson

I and many of my coworkers often visit Eleven Cafe and I am thoroughly impressed with the quality of their coffee, tea, and other products. The cafe boasts a great selection that caters to coffee and tea enthusiasts alike. The ambiance is cozy, and the overall experience of enjoying a cup of their expertly brewed beverages is delightful.

However, my positive experiences are often marred by the owner Q's lack of manners and poor customer service. Unfortunately, the owner's demeanor is far from welcoming, and is evident that he lacks the basic politeness that is expected in the service industry. You can say good morning or thank you and Q will just stare or simply ignore you.

While the coffee and products are undeniably top-notch, the overall atmosphere suffered due to the owner's apparent lack of people skills. Interactions with customers should be a pleasant part of the cafe experience, but in this case, it felt uncomfortable and unwelcoming.

I sincerely hope that the Q the owner takes the necessary steps to improve his customer service and interpersonal skills or simply apply basic manners. A cafe with such excellent offerings deserves to be complemented by a positive and friendly atmosphere, and addressing this issue would undoubtedly enhance the overall customer experience. Many coworkers share the same sentiment, luckily for Q no other establishment delivers similar quality products in the area, or we would stop patronizing...

I stopped to get the Vietnamese iced coffee (Cà Phê Sữa Đá) on the menu, and it was perfect ⭐️. The staff is very friendly, thorough, and courteous. He let me know ahead of ordering about my two options for the coffee - instant or the traditional way, and how long the wait would be for each, which I very much appreciated.

The cafe is a cozy nook, with two seating options: the bar high stools and the couch. The vibes are more of a “let’s stop to get good coffee on our way somewhere” than a “let’s catch up over coffee for hours”.

Once Tucson temperatures cool down, I can see myself stopping here during a morning walk or on a trip to the many museums close by. The coffee, the prices, and the experience with the staff definitely makes it worth...

Alright, so I went to get something to drink this morning! Chai Latte about $3.25, and then an almond strawberry coffee cake, for a grand total of... $5.25! THEN, I accidentally drop the cake. So, the kind barista... hands me another one! For free! Must note that I just tried the almond strawberry cake, but I think the lemon bar would have been better. Lots of assorted breakfast foods, small couch area to sit, and simple modern counter. UPDATE: Returned 14 months later... and they...