Jersey Mike's Subs — Restaurant in Tyler

I WILL NEVER GO TO THIS LOCATION AGAIN!!!! They handed my sandwich after they gave it to the wrong person & it was open. It ended up as dog food. I don't want a sandwich after someone else had it!!!!!! But will not be back. I'm one of the exempt for medical reason not to wear a mask. I called & ordered food. They said they can't serve me. So I never got the food. At least I didn't pay for it....... 4 days & they haven't responded to this. It's discrimination that I can't get served because I have a medical issue! Spoke with manager today & everything has been worked out. I would hate stop going here. I'm here twice a week sometimes more 😀. Well, I changed my mind again. Not sure the employees are even trained. My cheese steak sandwich was the size of my cell phone. Not like normal. Cold & soggy. Charged the same price as a regular, when is was the size of the minis I often order. When I called was told that is the way they are now. But they would remake it. The reason for pick up was I was on the way to work. Can't leave and go back . I have a friend that is looking at moving & opening a new pizza & sandwich place. He's from Philly. And it would be done right. I'm going to suggest Tyler . So, I will...

In town for work and this is the absolute worst Jer-Mikes I have ever experienced or been to. Three subs, one giant #26 hot chicken bacon ranch +extra bacon, giant #9 provalon instead of swiss, & reg #9 provolon instead of swiss. For starters not a single person in there wanted to be there and made it very clear that I was a burden for coming in and ordering a sandwich or askimg them to do their job. Secondly the #26 was still half frozen and was missing items, both #9's barley had three pieces of roast beef on them and two slices of turkey but enough lettuce to feed starving cows. The place was a mess and soda all over the floor that was sticky, trash everywhere etc. . Just extremely disappointed in a chain that don't care, I would of got better service at subway for $50+ dollars on subs! Jersey...

Would not recommend doing order pick up at this location. It is very busy and there is no organization with the pick up orders. I was at the pick up counter for 10 minutes, 15 minutes past my pick up time. I went in a few minutes past pick up time because it was so busy and the past several times, I have had to wait. The employees asked all of the door dash drivers behind me for names but did not ask me. They were busy and I did not see the order so I just waited, at the counter. It would have been faster to get in line and order it. They used to put the order on the counter so it made pick up fast. The other location in Tyler...