Surveyor — Restaurant in Washington

Honestly, this may be one of my favorite reviews I’ll ever do, it’s going to be long because this establishment and its employees deserve all the praise.

I was visiting Washington with my friends for the weekend and one happened to be here all the way from london. So I wanted to make the most out of every experience for her. We originally made a reservation here at 8:00pm but decided to push it to 9:30pm instead. When we arrived we were sat immediately but then our waitress Brandi quickly let us know we only had 20 minutes to order before the kitchen closed. She continued to let us know that she didn’t have the best day and that we could go to the roof top lounge to eat, not that it would be more convenient for us by any means but definitely for herself. We truly felt as if we were being kicked out, because of this we did decide to leave.

Once at the rooftop lounge, it was evident that we were a bit frustrated. Bartenders Brittany H and Joe were immediately attentive. What we had in mind for dinner was not this, so my friend asked Brittany H if there were any other options for dinner near by, Brittany of course inquired as to why we didn’t have dinner downstairs. . . Which lead to something we never expected to happen.

Brittany H took it upon herself to go downstairs to speak with the Supervisor, mind you this is a woman who is soon to be out for maternity leave. When she returned she let us know that not only would the kitchen remain open for us but that the Supervisor Victoria would be taking care of us herself!

Victoria made our dinner experience one we will never forget, the food was absolutely delectable the drinks were wonderfully crafted, this entire evening was turned around due to this amazing crew and we will most definitely be back to visit very soon.

Thank you...

Food was decent, but service was atrocious, echoing most of the other reviews here.

I stayed at the hotel for three days, and as a World of Hyatt Globalist member, I got to try most of the entrées (complimentary one entrée and one drink for Globalists). My favorite was Shrooms. I was initially a little apprehensive as it’s vegetarian, but it was incredibly flavorful! The Breakfast Power Bowl was good too, though ask for the sauce on the side, as even without the sauce, I found it quite flavorful already. Parfait was waaaaaay too sweet.

However what ruined the experience was the service. Good luck trying to get any attention. The staff seemed to put in more effort avoiding guests than serving them. During “peak hours” (ie, 8-9am), the front desk isn’t staffed, so you have to wait perhaps 5 minutes just to get a table, when 3/4 of the restaurant is empty. During those 5 minutes, many of the servers would see you, but they would all run away.

During off-peak hours (ie, after 10am), the reverse happens. The staff stands at the front desk, but doesn’t walk the floor to serve guests at the tables, when the restaurant is much fuller. I waited over 10 minutes to get anyone’s attention, and ended up walking up to the front desk to place my order. You would think the staff would feel bad and come to my table, but she was perfectly happy taking the order at the front desk.

The restaurant might as well install self-service kiosks and get rid of half the staff. I think service would be...

I was able to try quite a few dishes here when I was staying at the hotel. For a free hotel breakfast for Globalists, it was above average. Most dishes were good, but not memorable.

The crispy chicken sandwich from the breakfast menu and the blackened shrimp and grits from the brunch menu were probably the 2 best dishes I had. The chicken was fried well, a crispy light breading and juicy chicken, with a nice sweet and slightly spicy sauce. The shrimp had a good hint of cajun flavor and a nice sear.

The steak in the steak and eggs is marinated with a sweet, bbq like sauce. I didn’t get asked how I wanted it cooked, but it came out medium well and still tender in the middle. The potatoes that came with the dish were well seasoned and had a nice crispy outside.

The crab benedict was a miss for me. I couldn’t really taste the crab in the crab cake and the flavor was good when I had the first benedict, but by the second benedict, I felt like it was becoming too salty. The cook on the eggs were also a little inconsistent, one of the eggs was perfectly runny but the other was a little overcooked.

The parfait was a little small but I liked that there was berry puree to stir into the vanilla yogurt. I think it would’ve been better and easier to mix in a regular bowl instead of the cup.

The waffles and French toast were as I expected, the macerated berries made them pretty sweet dishes. I couldn’t taste the egg in the French...