Fred Harvey Restaurant — Restaurant in Williams

The whole experience was so disappointing. I understand most places are having trouble keeping staff right now so I already give lots of leeway for slower service but this was just crazy.

We checked in with the host & was informed there would likely be a wait of approx. one hour for a table in the cafe or 45 min. in the lounge, so we opted to eat in the lounge giving us a shorter wait time. After an hour with no notification we wandered back in to wait at the host station. After waiting for an additional 15 minutes we watched as 3 tables left the lounge with no one going in. I wandered into the lounge and was shocked to see 7 empty tables with only 1 table seated and eating. The whole lounge only had a total of 8 tables and it was nearly empty! I asked the host if we could at least go in to have a drink while we were waiting and he said that wasn’t possible. After the host noticed me coming out of the lounge he went in himself and I watched as he cleaned 2 of the already tables(the other 5 were already clean) and called us in to dine (finally!).

We were given one menu and over the next 10 minutes a waitress walked by 3 times without acknowledging us at all! When she finally stopped to take our order 2 drinks & 2 burgers she came back to apologize that our drinks would take a while since there were no clean glasses available. It wasn’t even busy! The place was almost empty! She finally brought my drink with our burgers however she never brought my husbands drink. (A glass of wine). After delivering our burgers I saw his wine sitting up at the bar for awhile & finally went to get it myself.

I can’t think of any establishment that would ever think this is good customer service & I wouldn’t recommend this place to anyone. Stay away! You’ll only be...

The waitress did her job well, ensuring our glasses of unsweetened tea and soda were refilled. We enjoyed the live music during dinner as it made a pleasant but not overly loud background. After hearing from several people that the buffet was good we decided to stop for dinner after the long day up to the Grand Canyon. The buffet had few choices, none of which were on the tabletop advertisement, the advertisement assured me we would have multiple choices of vegetables including asparagus and cauliflower cooked in such a way as to make both vegetables sound delightful, imagine my surprise when I found baby carrots (similar to what you might see at Golden Corral). The salad bar was basic, but fresh with few options for salad dressing, not even basic thousand island. The beef entree was tasty, but the carver was giving out minute portions and I had to ask if they had an jus to go with it. The highlight of the meal was the pasta bar, I could definitely understand why the young lady working the station was kept busy, multiple choices of pasta, two different sauces and then multiple choices of things to add to it, it was fresh and tasty, thus the 2 stars and not less. The dessert was not on the buffet, your server gave you the choices and brought it to your table. My husband had their apple pie (really an apple tart, I’ve bought from Aldi’s several times, frozen and reheated in the oven or microwave), I had cheesecake which was served with “raspberry sauce”, this supposedly upscale buffet should have had fresh raspberry sauce, not the chemically tasting red syrup placed on this offering. Some people have this buffet included with their hotel fee, if you are having to pay the $27+. Per person, save your money and...

Spend the money at one of the numerous, other, local restaurants that is 5 minutes walking distance away in "downtown" Williams.

This is a very convenient location to dine if you are staying at the Railway Hotel.

Our meals at Fred Harvey Restaurant were part of a train ride and lodging package.

For us, it began as a dinner buffet. I chose pork loin to start. Decided it was tasty, and went back for seconds. They ran out and never refilled it. We're not talking about near closing, but at 7 PM!

Another patron and I were eyeing for nearly an eternity to see when they would replace the soup that ran out at the beginning of my dinner buffet. I had to personally ask for the soup to be replaced at the buffet before they did it.

The BBQ chicken was very dry and chewy.

The pasta bar looked promising. Unfortunately, the alfredo sauce was watery and not rich in taste.

Salad was very "mid".

The only highlights were the (probably) store-bought frozen cheesecake and chocolate cake dessert and soft-serve ice cream with toppings.

They did slightly redeem themselves with the omelete bar at the breakfast buffet. The egg benedict was interesting - it's not your typical benedict. The chicken nuggets were a bit on the harder side. Mini corn dogs are passable for kids - they'll probably eat anything. The orange juice was very watered down.

It's very clear that the servers that will bring water / drinks are overwhelmed at peak meal times. The service is very hit-and-miss.

The first night's buffet dinner left such a negative impression that we ended up getting our 2nd night's dinner elsewhere, even though we had already paid for the buffet.

Approach the buffet at your own discretion and with...