Silk Road Asian Bistro — Restaurant in Winchester

Not too impressed. Have eaten there twice first time was good went back next day and it was not good. Out of 6 at the table 2 were sick later. Both ordered general Tso's chicken. One asked for sauce extra hot and the other was for mild sauce. Both sauces were prepared as requested. The chicken itself was questionable - pieces of chicken skin and/or cartilege that was battered and deep fried and covered in sauce. One peson ordered orange chicken - the chicken was prepared okay and the sauce was tasty except there were bones in the chicken. We waited to be greeted and waited another 10 minutes or so to be seated, they were busy but there were still several empty tables when we were brought in to be seated. The facility is pleasant with nice decor and ambiance. The servers were friendly. Once our food was served we did not see the waitress again until it was time to pay the bill; someone did stop by and refill the water glasses. When we showed her the two plates that were not eaten and the bones on the third she only said oh no. No apology or adjustment to the bill! I will not eat there again nor will I recommend it to others. If asked I will simply say once it was good the next time it was...

My family & I love Silk Road food. We try something different every time we go. However, the last few times have not been so pleasant. For example, on 06/20/23 after checking the website that instructed the restaurant to close at 10 pm, we also called the restaurant who stated Silk Road closed at 10 pm. Upon arrival, the very rude host stated “We closed” It was 8:50p. I stated to the host the website and hotel staff are stating Silk Road closes at 10 pm are they both Inaccurate? The host began to grab her head angrily several times as if my question bothered her. Before stating “The staff just tells us to close we close” & then began assisting the guest behind me as if I was not still standing there. The rudeness was 100% uncalled for This is the second time the staff has been rude to my family. The food isn’t worth the disrespect my family and I receive. We drive 40 mins just to enjoy this experience. However, it remains unclear why a restaurant that doesn’t open until 5 pm began turning their customers away...

Three stars because the food was great. I usually will just leave good reviews for places that have earned them. I don't care to leave bad reviews because I understand people have bad days so I usually just go with the flow. Unfortunately, the service left a lot to be desired. Bad attitude from the wait staff and the wait time once seated was over 30 minutes to give our order. Just watching the chaos of the waitresses was frustrating as we could see it was not going to improve. I think better training would go a long way maybe, or maybe not. Would not recommend based on the...