Tantalus Resort Lodge — Attraction in Whistler Resort Municipality

I have stayed here many times over the years and I have always reccomended the property to friends, family and coworkers as a great place to stay.||Despite this, my recent stay in early September 2025 was not at all OK.||The staff are great and do what they can but there seems to be some serious issues with management and maintence of this property.||Upon entry, both the hotel lobby and room had an awful smell. Not a great start. The room assigned was beat up, in dire need of a deep clean, and maintenance was deferred anywhere you looked. Every surface in the room looked or felt grimy or dusty. The ceiling of one bathroom had some major water damage or a hole covered with a sheet of plastic.||Hosting family from out of country, something I wanted when searching for a Whistler hotel was daily housekeeping service. In all previous stays at Tantalus Lodge, this was offered as standard. After returning from sightseeing on the first day, the room was not serviced at all. No new towels, coffee, toilet paper or general upkeep done in the room.||After speaking with the desk, they said it hasn't been offered since COVID. Well, COVID is over and housekeeping is back to normal almost everywhere. Housekeeping is also featured prominently as a hotel amenity for Tantalus Lodge on multiple websites, including one I used to search for a suitable option in Whistler.|I mentioned this at checkout and showed online where this information was displayed and was told nothing could be done and that a manager would follow up. I waited 4 days, no news but I received a post-stay email survey from the hotel. On that survey, I asked again for a manager to follow up. Another 4 days has passed and no one seems to have any interest.||Tantalus doesn't seem to be a hotel anymore. It isn't clean or well maintained. The management doesn't seem to be interested in customer feedback or addressing or resolving issues encountered during a customers stay. When staying, the general vibe my family felt was that penny-pinching is managements highest priority.||At the end of the day, I can't reccomend this hotel anymore - this is quite upsetting as it has long been...

I have stayed here many times over the years and I have always reccomended the property to friends, family and coworkers as a great place to stay.

Despite this, my recent stay in early September 2025 was not at all OK.

The staff are great and do what they can but there seems to be some serious issues with management and maintence of this property.

Upon entry, both the hotel lobby and room had an awful smell. Not a great start. The room assigned was beat up, in dire need of a deep clean, and maintenance was deferred anywhere you looked. Every surface in the room looked or felt grimy or dusty. The ceiling of one bathroom had some major water damage or a hole covered with a sheet of plastic.

Hosting family from out of country, something I wanted when searching for a Whistler hotel was daily housekeeping service. In all previous stays at Tantalus Lodge, this was offered as standard. After returning from sightseeing on the first day, the room was not serviced at all. No new towels, coffee, toilet paper or general upkeep done in the room.

After speaking with the desk, they said it hasn't been offered since COVID. Well, COVID is over and housekeeping is back to normal almost everywhere. Housekeeping is also featured prominently as a hotel amenity for Tantalus Lodge on multiple websites, including one I used to search for a suitable option in Whistler.

I mentioned this at checkout and showed online where this information was displayed and was told nothing could be done and that a manager would follow up. I waited 4 days, no news but I received a post-stay email survey from the hotel. On that survey, I asked again for a manager to follow up. Another 4 days has passed and no one seems to have any interest.

Tantalus doesn't seem to be a hotel anymore. It isn't clean. The management doesn't seem to be interested in customer feedback or addressing or resolving issues encountered during a customers stay. When staying, the general vibe my family felt was that penny-pinching is managements highest priority.

At the end of the day, I can't reccomend this hotel anymore - this is quite upsetting as it has long been...

Several of us went up together to celebrate a friend's 50th birthday at the Tantalus. We got there quite early and the manager was able to switch us to a room that had already been prepared and said even if our room wasn't prepared, we were fine to use the facilities like the sauna and the pool which I thought was really great. We spent almost the whole weekend in the pool and in the sauna; we didn't actually end up going out for dinner in town! Instead we just cooked it ourselves in the apartment. The two bedroom apartment was fantastic. It was super clean which is honestly the biggest deal for me. It's large, it's surrounded by greenery , and its got everything you could possibly need: two full baths and twin beds (which kind of made me giggle) in the second room and a queen with ensuite in the master. As far as I know there's nothing in the way of room service or anything but considering this is like a two bedroom apartment, more Air BNB style than hotel feel, they welcomed us quickly, gave us a parking spot, and let us check in early! Staff were always happy to answer a question with a smile on their face. They do also have vending machines for pop and juice and snacks and ice. If you're looking for Uber modern cutting Edge facilities with spa etc this is not the place for you. I think this style is great for families or a group of friends when they want to get away. It's spacious, quiet l, you can do your own thing and it's in a great location. All in all it was an excellent stay! The only reason I didn't give it five star is because it doesn't have some of the amenities like five star 24-hour...