Eclectic Barbershop South Midtown — Attraction in Atlanta

$150 SCAM. Avoid this place unless you want to be ripped off, lied to and treated like s**t.

I arrived at this place at 11:50. 40 minutes early for a 12:30 reservation with ANY barber. I was doing the most expensive service they had, facial shampoo, and haircut. The service is listed as taking 1 hour and 1/2 to complete. I know this because it’s listed right next to the price alongside all the ‘steps’ to $150 perfection. Great, I think, I should be out by 2.

When I walk in I was told that there was someone ahead of me and to wait. I didn’t have an issue with that, I was the one early. However, the lady at the front wasn’t pleasant, she seemed annoyed someone would dare to be early. Also: WHAT DOES RESERVATION mean!? Surely it means I paid for service at a certain time.

I come back at the right time and am still left waiting. No one tells me why. Several people come and go, including walk-ins. While they get served, I wait for an ADDITIONAL 30 minutes. With 10;minutes to transition with his customer, I’m not sat until 2:40. 40 minutes late when I was 40;minutes early!!!!!!

I’m not in the barber’s chair until 1pm, pushing back the expected completion time to 2:30. The barber rushes through a haircut in like 15 minutes and tells me he’ll finish up after the shampoo and facial.

Make sense, I think. Boy was I wrong. The rude lady from the front desk comes over and precedes to ‘play’ with my face. It doesn’t feel good, and it’s clear she’s overwhelmed. First she says she can’t use the steam machine because it’s broken. Then she spends 15 minutes looking for supplies. She asks other people, slams cabinets, answers the phone or runs to the front to do other stuff. Meanwhile I’m laying there with an half finished, sub-par facial. She realizes she just left me and asks another hair lady to finish my shampoo. The new lady tries but can’t really shampoo me as she has 6” talon finger nails (aka pterodactyl talons). The first lady spends another 10 minutes running around asking for basic supplies that she never finds - which means she’s not using the right stuff on me. Finally, she comes over and continues to ‘play’. The facial lasts maybe 10-15 minutes but on no country on this planet is it worth $150 dollars

When she’s done splash splashing around she sends me back to barber but at the same time tells him it’s already 2:01 and his next appointment is here. I guess they think I can’t hear them. The barber then proceeds to rush through a straight razor shave (his razor never touched my face) and shape up.

How on earth did they get me out of his chair at 2:15? The only explanation is that they don’t sell the time, attention, or attention to comfort and detail that they advertise and charge for. They scam well paying customers to get in their friends and walkins. No one apologized or ever acknowledged their mistakes.

Screw this place. Do not come here.

Maybe its better for $30 cuts, but they don’t have the customer service, attention to detail, or hospitality experience to charge $150...

I don’t normally write reviews, but this experience irked me. I had a 6:00 pm appointment and showed up on time (a second person showed up at the same time, was greeted and went back into the room). There is a hallway right outside of the room where the barbers are located.

I proceeded to wait the next 20 minutes in the hallway/doorway waiting for the two customers without masks to be finished. I was wearing one, as were the barbers, but the room is small (from what I could tell) for five people not all wearing masks socially distant.

One customer finished about 10 minutes in, instead of the barber asking me if he could assist he proceeded to sit in his chair and stare at his phone. My mistake here was not just barging in and interrupting the situation (one of the barbers had headphones on) I gave him the benefit of the doubt making eye contact for the next ten minutes without acknowledgement. At that point, I walked out after 20 minutes of waiting and I was annoyed.

Fast forward to around 7:00 pm and I receive a phone call from a Sarasota, FL number asking why I did not show for my appointment. :::put yourself in my shoes and imagine how you would feel:::

I explained what happened and the response was “well, if you would have just come into the room, we were there.” I asked them to look towards a strategy other than blaming the customer for their lack of attentiveness, while attempting to remain polite and professional. The gentleman on the phone was argumentative but eventually let up.

Never once did I receive an apology, even though I apologized for misunderstanding. I was after all a first time customer so was unfamiliar with the place and that was a contributing factor. This also would have been my first “non-self” Covid haircut.

I hope the owner reads this, takes it seriously, and makes changes (even minor ones) to the process. It sounds like a good company with good reviews, but even good companies can...

If I could rate this place 0 stars I would.

Here’s some back ground: I was told to go to this shop by a friend who gets cut by Randy King. I went to Randy’s Instagram page and clicked the link in the description to book with him. It said the cost was $50. When I arrived to my appointment, there was someone already in the chair. Randy asked me how I found their shop, and I said I found it online. Randy said that his personal prices were higher than the $50 I paid, and if I wanted to get a cut by him, I’d have to pay $75, or alternatively, get cut by one of the lower level barbers, for $50.

One barber who was available said he could cut me, “so I didn’t have to wait on Randy”, and I figured I’d give him a shot considering I already paid $50 because I was told I HAD to pay beforehand by the lady at the front desk. The haircut was the WORST haircut I’ve ever received in my 21 years of life.

In addition to the horrific haircut, the customer service was equally terrible. Randy said that it was a mistake on the site and that they needed to change the website so that wouldn’t happen, but if that was truly the case, why would I, as a first time customer, have to suffer the consequences from your businesses indecency, inadequacy, and lack of organization?

If you are presumed to be a “nobody”, or just a regular person without clout or connections, expect to be treated like a 5 day old McDonalds sandwich left out on somebody’s kitchen counter. I will not be returning, ever again, I...