Nike Atlanta — Attraction in Atlanta

Not sure what happened to customer service and people being friendly answering questions in a good manners. I see myself as a very positive person and try to be nice to everyone that is providing me with any kind of service.

So I wanted the smiley t-shirt on the mannequin, ask nicely where to find the t-shirt and the girl gives me a short answer saying it’s the last one. I ask her the size of the t-shirt and she works away without even looking at me to take a look, she takes a look and I ask her, Can I please have it, no answer to just take it off the mannequin and just hander it to me without even looking at the me. While she is walking away I stop her again to ask if they have any discounts and she sent me to her manager. I walk to the manager and ask her politely if they have any discounts on the t-shirt on the mannequin and only one answer “NO”

Rule number one your body language matters a lot especially when you are dealing with people. Second, the tone of your voice and eye contact when speaking to someone matters and third you are working for me and I am the customer. Now I can see if I was being rude to be treated this way. But if I was the Boss of the store you two ladies wouldn’t be working there anymore.

I am never stepping my foot to that store again, I would rather spend my money at the Adidas store which is 3 doors away or just buy online. I have stopped shopping in a lot of shops due to customers service. Nike as Corporate, please educate your workers when it comes to customer...

Me and my boyfriend bought the retro 3s today. Staff was friendly. Very clean and nice store. Only problem is they sold me used ones. I have never had this experience with any other Nike store before. The sole was dirty with rocks and design faded on parts of the soles that you can tell it’s been walked on a few times on the concrete. The shoe had dirt and a mark you can’t take off. I was also at fault for only trying one shoe on a minute to check if it fits me. I didn’t look at the shoe nor the sole closely because I have trust in Nike.

I live more than 2 hours away and will be returning it for a refund at the closest Nike factory store but they don’t carry retro 3s. My boyfriend’s shoes are in perfect condition so I will reorder mine online since I still love Jordans.

Be sure to check your product before purchasing. I never knew they resell used shoes at the stores, especially at full price and at a fancy store like this one. At least they should’ve warned me when they sold me a bit dirty one and asked if I still wanted it since it was the last one for that size. I should’ve suspected something was off when the sales woman said she didn’t have my size so I told her I’ll take half the inch smaller and she came out of the stock room and said she found one of my size.

Overall, I am very unpleased with this shopping experience. I hope noone else experiences the...

Could NIKE corporate read this? I wish I could put 0 star for this review Customer service is non existant. Coming into the store I couldn't tell who worked there and who didn't and no one wanted to talk to me even when I got the checkout. Everyone is on their phones and didn't even bother looking up when I've got shoes in my hands or when I yelled out loud "is anyone working today" so when I finally tracked down an angry looking guy that said he was the manager I decided to just buy the shoe and get out asap. At the checkout I stood there waiting for about 10 minutes while at 1 register a young looking girl was chit chatting with a man about fast cars and tattoos (he was not shopping for anything), at the second register a woman was on phone helping a customer and woe and behold at the end of the registers stood a group of 4 employees all talking and laughing. I clearly made eye contact with all of them and the girl chatting but no help. Finally after the middle register finished their phone call, she had to hail a manager down to unlock the register to check me out and who responds? One of the guys in the group yapping away, and he rudely tells someone to "go help her with that". This is only 1 onf the times I've been here and it will definitely be the last...