GameStop — Local services in Atlanta

Disappointing Experience with GameStop's Limited Pokémon Card Release

I recently visited a local GameStop Lenox Mall during the release of a highly anticipated Pokémon Prismatic Super Premium Premium Collection set. Unfortunately, my experience was far from satisfactory.

Despite GameStop's policy of limiting purchases to one per customer, I observed multiple individuals purchasing more than one item, effectively reducing the number of fans who had a chance to buy. This practice undermines the company's stated goal of ensuring more fans have the opportunity to experience these exciting releases .

When I called Assistant Manager "Johnny" to express my concerns and request the contact information for the district manager, he declined to provide any details. This lack of transparency and unwillingness to address customer concerns was disappointing and unprofessional.

GameStop's recent policy changes, including discontinuing pre-orders and implementing purchase limits, were intended to combat scalping and ensure fair access to products . However, the inconsistent enforcement of these policies and the unhelpful attitude of staff members suggest a need for better training.

As a dedicated Pokémon fan and collector, I expect retailers to uphold fair practices and provide transparent customer service. Regrettably, my experience at this GameStop location fell short of...

I want to just let everyone know that Gamestop is already FREAKING Stingy but these Mall locations are even more stingy. THEY HAVE ABSOLUTELY ZERO STOCK like normal and every Item you would hope to buy is freaking OVERPRICED. They have some DS consuls, which aren’t usually carried by a GameStop and they’re all at original price and they’re all used so like 300$ a pop.

The cashier must’ve been mad that I was purchasing a 3$ item and he started pressing me to purchase the pro membership, which is an absolute rip off because I don’t shop at GameStop anymore because of their stupid prices. The membership now is 25$ and it used to be 15$ a year. I just don’t have a desire for GameStop anymore because of these interactions and how they are ripping off their...

Very unprofessional and poorly trained . Game stop is enforcing a policy that is not known to customers. The return policy is completely different from the return policy on the receipt. This is a billion dollar company they can’t afford an update? Daniel the manager is a rude person that lacks customer services skills . I don’t know what happen to this location but it’s going down hill and fast . The worker Jakema didn’t know the policy he was about to give me the refund . So how would I know that an open item can’t be return within the given time frame . I will never shop with game stop again. I called corp they had no idea what to say and said the district manager would call me in 72 hrs. Let’s see ! This is...