So disappointed with our first Hyatt experience. Definitely NOT a 4-star hotel experience. Do not recommend. Will definitely be trying one of the other convention area hotels next time.

PROS Staff: most of the front desk staff, the valet staff, the Market staff and most of the Bistro 300 staff were super friendly and helpful.

Location: Great location to be near the convention center and the harbor for sightseeing, shopping and dining. Parking was $32 for self parking but was nice to have it next to the building. There was also an overhead walkway to the convention center so you didn't have to go down to the street.

For being in a busy street, soundproofing was decent. You could only hear the loudest of vehicles. We were also on the 5th floor so was impressed with the minimal noise being so close. Also, our room was right near the multi level, very loud lobby and couldn't hear any of that at all.

Elevators were super fast and you didn't have to wait long for one.

We had breakfast in the Bistro Sunday morning. Staff was great though we were almost done with our meals when we were finally able to ask for drinks. Omelet station chef was wonderful to chat with. Food was pretty basic. Eggs were not fresh, but boxed eggs. Even at the omelet station. They had pancakes, bacon, sausage, hashbrowns, fruit salad and pastries. Oh and bread with a toaster. They only had abuffet, no menu. Cost was comparable for the area at $23 a person. Auto grat was added for a 2-top, which was odd.

CONS #1 the beds are ROCK HARD. We were there for my daughter's volleyball tournament and we both had to deal with major back pain all weekend due to the beds. Worse for her as she was playing though my old bones weren't happy, made standing difficult. We go to lots of tournaments and stay at lots of hotels. I am 100% certain this was due to the beds. It felt like you were laying on a blanket on a stone slab. Pillows were extremely flat as well. Bed comforter is a necessity when traveling so my star rating for hotels lie greatly on this.

#2 Staff A certain staff member in the Bistro was extremely rude. We came in for dinner at 9:55. A waiter told us to grab menus and pick a seat, which we did. We sat for quite some time. Around 10:10 a different waiter finally came over and snatched the menus off the table (including the drink menu I was in the middle of reading) without a word and came back with Late Night menus and said "These". That was it. He then left so quickly I couldn't ask what just happened. He didn't come back for another 5 mins. Wasn't pleasant on his return so we just left and ordered local delivery.

After the first night on the terrible beds, I went to the front desk to see if all rooms had the same beds and was told yes. They offered to send up a couple comforters for us to lay on to see if that would help. They were never delivered. So a second night of no sleep filled with another day of pain. Not that I think they wouldn't have helped too much.

Oh and don’t expect a hot shower. Water was just below Luke warm. Kind of chilly. Odd because sink got really hot.

Smaller issues but expected better for the cost and it being a 4-star Hyatt:

• Bedding was in poor shape. Blankets were torn up
• Market sold cereal but no milk
• there are night lights that go on and off on the side of the beds with motion. Ours went on and off all night. I guess when the sheet filters by it turns them in. Then in day 2 they went on and wouldn't turn off so we had bright lights on blinding you when you sleep on your side.
• Phone in the room didn't work. Ok well it would ring in but the handset was broken/dead.
• Flushing the toilet is extremely loud so expect to wake up your roomies or neighbors at night when you potty.
• Toilet is extremely low sitting. My knees were practically in my ears (I'm 5'10"). Oh and you can't reach to flush the toilet without moving the toilet seat out of the way. So you have to keep touching that.
• Elevators smelled like stale alcohol or weed, almost every time we were in them. Ran out of room