Princess and Diva Spa Fun Shop — Attraction in Bloomington

DO NOT BOOK A SERVICE HERE!!! I booked a mommy and me manicure/pedicure for my daughters 3rd birthday. I got an email about a half hour after booking that my appointment was cancelled due to not paying in time and to re book. I rebooked an appointment for a different time the same day and had no issues or so I thought. When I checked my credit card statement a couple of weeks later, I noticed I had been charged by them twice. I called to see what was going on and was told that I had booked two appointments even though THEIR system had double booked me and told me on my end that only one of the appointments was booked. When I told them I only wanted one appointment the lady on the phone told me that they don't do refunds (even though it was their systems error that double booked me and that is not what their website cancellation policy states). I asked to have a manager speak to me and the lady working said that she would have her call me later because they were busy at the moment. I waited all day and never received a call back.

The next day I called back and asked to speak to a manager right away. Whoever I talked to on the phone this time was very kind and I explained what happened and that at this point I would just like to cancel any appointment I was booked for and to receive a refund (as it states on the website you can receive a refund if you cancel 72 hours before your appointment and this was an entire week before the double booked appointments). She assured me that my appointments would be cancelled and that I would receive a refund within 3-5 business days. Well the day of the appointments I get an email with appointment reminders for the appointments that were double booked and supposedly cancelled by the "manager" that I spoke to? and when I checked my credit card statement this morning I still have the charges on there.

This place is a MESS. Whatever systems they have in place for bookings are a disaster. I have major regrets of ever even trying to book an appointment here and will now just have to work with my CC company to remove the fraudulent charges. Save yourself a headache-...

I booked a "Just the Two of Us" package for $99. It's perfect for a 'daughter and me' (or in my case, an auntie and me) experience. My little niece loved the whole experience from the moment we walked in when everyone called her a princess and gave her a robe and a crown to treating her like one the whole time. Nothing like seeing my niece's face light up! However, a few things I noticed was some disorganization in the check-in process and during the services (e.g. pedicure, manicure). My niece got her technician changed once after she had settled into a conversation with a very nice and sweet staff named Camilla. The second technician (I did not get her name) was amazing as she got my niece comfortable fairly quickly but I think some consistency and forplanning on assignments from the beginning would help smooth the experience. I think having a dedicated "host" who can explain what's going to happen as we enter would have helped us understand the day. I ended up having to explain things to my niece who was all wide-eyed and could not always follow what was happening. We received our tiaras and special princess drinks but not before someone noticed that we hadn't gotten them. I believe I ended up with the manager, Tiffani, who turned out to be really wonderful but she was distracted by running the salon as technicians came and asked her questions or she was constantly looking around to ensure all was well. I did appreciate talking to her and getting to know her. I can tell she (and they all) enjoy working with children. Part of the package included a manicure, pedicure and facial for the mother (or aunt, in my situation). I will say if you are anticipating an adult service experience, do not expect that to be the case. It is a very basic-level service as it should be since it's really all about the little girls. In all honesty, it's more of a 2.5 star and not 3 because I looked forward to a more smooth experience...

TL;DR - Quality is lacking, staff members are inattentive, and customer service leaves much to be desired. You can easily recreate this experience yourself at a higher quality nail salon. Just bring your own crown, scepter, robe, and fancy drink.

It was my daughter's birthday and she wanted a princess theme so I thought this place would be perfect for her. Since "diva" is in their name I was truly expecting everything to be top notch. Oh yeah, and the fact that I spent more on a mani and pedi for a four year old than I've ever spent on the same for myself.

Since it was her birthday and I wanted everything to be really special for her, I didn't complain when they put her in a very worn and tattered robe. Nor did I say a word when the nail polish came completely off one of her toes before we'd even left the mall. And I was still determined to let it go when all of her nails were chipping the very next day. Seeing her happy and enjoying this experience made it worthwhile to me.

But what really made me decide I would never visit this place again (and recommend others avoid it) was when we went back to see if we could get a replacement wand / scepter because she'd fallen and broken hers while playing. They wouldn't do it! It's not even like I was asking them to give it to us. I was fully expecting to pay for the replacement and would've happily done so. Instead I had to explain to my sobbing 4 year old that there are businesses that care more about their bottom line than serving the people providing them a livelihood.

We're talking about a $0.49 wand you can buy in bulk from dozens of wholesalers. Was there ever an easier opportunity to build goodwill with a client and create a customer for life?

So, here's what you should do instead... First, book an appointment with your usual nail tech. Then, go find a wand, scepter, robe, and fancy drink cup. You'll save yourself some money and...