Wyndham Bloomington - Mall of America — Hotel in Bloomington

Upon arriving at the hotel, I was looking forward to starting each morning with a satisfying breakfast, as promised. To my surprise, there was no restaurant service—just a flimsy brown paper bag handed to me at the front desk. No warning. No explanation. Just disappointment. The so-called "breakfast" provided by the hotel was nothing short of misleading. Instead of a freshly prepared meal, guests received a bag with prepackaged, sugary snacks. This is unacceptable for a hotel that advertises itself as including breakfast in its rate. Nowhere in the booking description was there any mention that the restaurant was under renovation. Had I known that there was no proper kitchen service, I would have booked elsewhere. It felt like a bait-and-switch tactic. The contents of the breakfast bag were dismal: a granola bar, a warm box of yogurt, and a small 6 ounce water bottle. These items barely qualify as snacks, let alone a balanced breakfast. There was no fruit, no protein, no substance. It’s incredibly disappointing that the hotel chose to conceal the fact that their restaurant was undergoing remodeling. Transparency is critical when guests are booking stays with certain expectations—especially when meals are advertised. As someone who values health and nutrition, I found the breakfast offering appalling. It was loaded with preservatives and sugar, with zero attention to dietary needs or basic nourishment. A proper hotel breakfast should not come from a vending machine. The front desk staff seemed unfazed by complaints. “That’s all we’re offering right now,” they said, with no apology or offer of compensation. Clearly, the management had no interest in guest satisfaction or quality service. This hotel failed its most basic obligation—to tell the truth. A temporary restaurant closure is understandable, but hiding it and offering substandard food in secret is an intentional act of poor hospitality. The breakfast bag left a bad taste—both literally and figuratively. I felt tricked into thinking I’d get a decent start to my day, only to receive empty calories in a sack. It was disheartening, especially after paying premium rates. I booked this place specifically because I needed breakfast before my early meetings. Instead, I was forced to leave the hotel every morning and pay extra just to eat something fresh and healthy. It ruined the convenience that hotels are supposed to provide. There's no excuse for not updating the hotel description online. It’s dishonest to advertise something that’s unavailable and then quietly hand out snack bags like nothing is wrong. It reflects a lack of respect for guests. The breakfast bag seemed like a last-minute, low-cost afterthought. No effort was made to provide alternatives or even inform guests during check-in. A little communication would have gone a long way. I’ve stayed in budget motels with better breakfast service. This hotel, which promotes itself as mid-range or even upscale, couldn’t even be bothered to include a piece of fresh fruit or yogurt. It was all processed junk. Renovations are understandable, but deception is not. If the restaurant was closed, that should have been disclosed well in advance—on the website, confirmation emails, or at least at check-in. The trust between guest and hotel is crucial, and this experience shattered that. By withholding the truth and providing subpar snacks instead of a meal, the hotel demonstrated a clear disregard for guest expectations and wellbeing. Overall, the breakfast situation was an insult. I left each morning feeling unsatisfied and misled. It’s a shame, because a little honesty and effort could have salvaged the experience. Instead, it left a bitter impression I...

If you're looking for an unforgettable hotel experience, look no further than the Best Western in Bloomington! We arrived at the delightful hour of 3 a.m. and were greeted by what seemed to be a friendly staff member. Turns out, they were just practicing their improv skills, because what followed was nothing short of a comedy sketch.First up, a surprise $200 fee – it's like they threw us a surprise party, only without the fun. When we finally made it to our rooms, we were treated to a vintage light show with flickering bulbs and no clocks in sight. Who needs to know the time when you're living in a Best Western time warp?The key card system was a nostalgic trip down memory lane, harking back to the early 2000s. No fancy NFC technology here – just good old-fashioned card swiping. It’s like paying tribute to the glory days of credit cards.Proximity to the Mall of America was a plus, but the real highlight was the kids' water park. Picture this: flimsy wristbands that fall off faster than you can say "family vacation." Lose one, and you're down $25 – a small price to pay for paper jewelry. Breakfast came with the wristbands, but if you enjoy IHOP, just head there instead.Now, the pool experience was top-notch. Security patrols every 15 minutes to enforce the sacred wristband rule. Special shoutout to Ryan from Blue Line Investigation, who ensures the wristband law is followed with military precision. Never mind the kids running, roughhousing, or the memorable incident on the water slide. Tim’s got his eyes on the prize: wristbands and nothing else.After our paper wristbands mysteriously vanished, we approached the front desk hero, Yussuf. His customer service skills shone through as he suggested we pay $100 for new ones. His crowning moment was when he threw papers in my wife's face – truly a masterclass in hospitality.Despite our best efforts to speak to a manager, it seems they were as elusive as a unicorn. Shoutout to Greg, wherever you are. We did manage to dig our wristbands out of the garbage, but by then, the magic was gone.The store by the front desk was a hidden gem, often closed, and the water dispenser stayed empty on scorching days – a testament to the hotel’s commitment to hydration challenges. And let’s not forget the shower experience, akin to four kids with Super Soakers aiming right at your face. Refreshing, to say the least.In conclusion, the Best Western in Bloomington offers an experience you won’t soon forget. For all future visits, we'll be exploring other options and suggest you do the same.

I will say the Manager did attempt to make it right in the end. However the front desk staff as well as the contracted security pool guards flippant then aggressive demeanor has shown me customers concerns are not put first (this was an expensive stay too. $600+ for two night). My 7 year old daughter was absolutely terrified by the way the blue line security gaurd acted to us. She was crying and shaking and he continued to escalate the situation by waiving pspers in our face. I dont think she will ever forget it. I know we wont. I was belittled by the front desk staff and security gaurd. Nothing was de-escalated. I left the situation feeling like I was thought of as a criminal over the wrist bands rather then a guest at the hotel. I will not be staying there for any future trips nor recommend this location to...

Formerly known as Best Western Plus, and from recent reviews it doesn’t sound like they’ve changed anything more than the name.

I booked this hotel online the day of my stay, as I was passing through the Minneapolis/St. Paul area on my way home.

The photos of the hotel combined with the several recent 5-star reviews led me to believe this hotel would be an acceptable place to spend the night. I did not have high expectations, given how dated the hotel appeared in photos, but did expect this to be a clean, comfortable place to stay.

Upon arriving at the hotel, I was overwhelmed by the stench of cheap cologne. Walking through the halls, admiring the stretched and rippled carpet, I caught wisps of vanilla air fresheners among the very musty smell that persisted. I was hit with the same musty odor as well the moment I entered my room, which made the room feel unclean.

The room I was placed in faced the parking lot and highway. The window did open, which I had never seen in a hotel before. There was no screen present, and the window failed to properly lock. This would have not been a big deal had I been placed on the second floor, but it felt incredibly unsafe.

I gave the room a once over, trying to find some redeemable quality, but the state of the bathroom only furthered my discomfort.

I did not want to stay here, but given I had booked online and was not able to cancel my reservation, I spoke with the front desk about changing rooms to a poolside room without exterior windows for my own comfort and safety. This was $40+ more expensive, but the only option as I could not cancel and find another place to stay.

The poolside room felt safer, but it was filled with the same odor. The state of the bathroom was identical to the first room, with mold growing along every crevice and seam. The water to the room whether from the sink or shower would not get hot even after running for 10+ minutes. Had I not dipped in the hot tub, I would not have even attempted to shower given the mold. I was not comfortable running the air either, as the venting appeared visibly blackened, whether by dirt or by mold.

Checking out, I was again overwhelmed with the stench of cheap cologne despite different staff present up front.

This is a dated, dingy, dirty hotel, using vanilla air fresheners and cheap cologne in an attempt to mask the severe musty odor the persists throughout the building. I could have spent less to stay elsewhere, and I regret the time and money I wasted here. This hotel needs serious renovation before I would ever consider stepping foot inside again.

I did contact the MN department of health after my stay. An investigation was performed, and they found that the rooms I had stayed in needed necessary repairs. They were not able to confirm if the repairs were related to mold or other health related concerns.

Update: The “manager” responds to reviews on TripAdvisor, repeating the same apology and statement claiming they’ve never received any complaints before, despite there being many complaints of the same things over and over the past 3+ months. There is clearly no intention of remedying the issues with cleanliness and mold at this...