Apple Easton Town Center — Attraction in Columbus

I bought two Apple 6S I-Phones, in June, 2018. This morning, when I went to retrieve one of my I-phones, I noticed that it was only charged at 10%, instead of 100%, as I leave it plugged in all night. Since I am not familiar with charging cords, I assumed that it had to be the battery, which was faulty. I've never used this Apple Store before, and it is not possible to reach a live person on the telephone. The robot computerized voice asked for the IMEI number. I had no idea, where it was located. Hence, I could not make an appointment, and decided to go in person to the Apple Easton store.

When I arrived there, I informed one of their personnel outside what the problem was. He was pleasant until he wanted to know if I had an appointment. When I told him that I didn't, he would not let me go in. I tried to reason with him politely, and told him that I lived over ten miles away. However, he would not budge. When I told him that I didn't know how to access the information that the computerized robot wanted at the 1-800 Apple number, he didn't have any patience, and told me that I would need the serial number. However, he was wrong, as it was not the serial number which was requested, but an IMEI number, which he didn't show me where it was located.

In any event, I left and made an online appointment, which was scheduled for several hours later the same day. When I came back, I was treated much more professionally, and with respect. I was immediately taken in, and I showed a representative a copy of my online appointment. I waited a few minutes until another representative came over. He tested my phone, and determined that the battery was fine, but my charger was defective. When I came home, I changed charger cords, and was able to successfully charge my I Phone 6-S.

The point that I'm trying to make, is that the rude person outside, who saw me at 11:10AM that morning, could have let me go in; it only took a few minutes to determine that my charger was defective, later that same day.

I had to drive home another 10 miles, and then drive back another 20 miles later that day (round trip), to get to the Apple Easton store, because the incompetent, rude, impatient, and less than empathetic "representative" would not initially let me into the store. When Apple sold me the two I-Phones in 2018, then they were very nice, since they wanted the sale. However, when it came to servicing one of those devices, their initial service, for lack of a better word stunk! I hope that I don't have a similar experience, if I ever need servicing in the future. Hence, I have no choice, but to rate that Apple Store a two out of five. Their personnel should be better trained in...

It wasn't good...At all. They sell crApple products. Enough said. Yet I'll continue... They might as well make their frames out of bubble gum. Sneeze on one of these things and it's destroyed. They haven't innovated anything in the industry since their arrival in 2007. It might as well be the same boring phone. Oh wait, it is. To anyone who thinks SAMSUNG copied the crApple watch for the Galaxy Watch Ultra.... First, you're not smart. Second, take a look at the picture of the SAMSUNG S3 Gear Sport from years ago. I don't believe crApple even had a watch when that came out. Samsung did copy. From themselves... The design is clearly visible for all to see. As far as the orange band? Well, orange has been used forever on watches that were meant to be submerged in water because it's the easiest color to see when underwater. So all of this nonsense about them copying just went out the window. They look nothing alike in the slightest bit. They can't be compared. One is beautifully sleek, tough, modern & full of innovation. The other is a crApple. Needless to say, I bought nothing while there and still can't shake the feeling of absolute boredom when walking through the door. Made me nauseous. Good job crApple! You added a camera button!! Did every one of your engineering teams get together to collaborate on that project??? What's your opinion crApple Intelligence? Oh, cat got your tongue? That's right...You aren't even close to being fully functional! (Still! Updated July 2025.) Way to knock it out of the park crApple! Really hit a home run with this one. I read that sales of iPhone 16 are WAY lower than expected... Well what were you expecting? Release the SAME phone as last year with an extra useless button? Genius! On a SAMSUNG you can make ANY button into a camera button. Then to even mention CrApple "Intelligence" when it's not even close to being ready is pathetic. Just trying (while failing) to jump on the bandwagon that SAMSUNG created more than a year ago. I can't believe people are so dumb to still be giving your company any money at all. You've made one cutting edge device!! Sure wish I had an overly expensive phone that has not been changed in any way for generations. Not trying to be a hater but these ARE facts people. Come back to reality (It still exists outside of the ecosystem you have been fooled to live within.) You're being grifted. Or keep throwing your money in the toilet. Right where a crApple should be... Can't wait to go back for another visit. It will be a few years but do you know what will always be the same? The...

My first visit to the apple store at Easton went well...I had a broken/cracked screen and my Apple Care replaced the phone for only $99. However after having the phone for a week i noticed that couldn't get the facial recognition to work. Also sounds/ringtones assigned to callers wouldn't save. So I planned to be at the apple store early before they opened. I was about the fifth person to enter the store after they had already checked us in on the sidewalk. After waiting for about a half hour....Jamie came up to me and asked me if I was okay. I told him I was okay but a little worried because I needed to get back to work. I also said I didn't understand how they were working the line. He said, "Relax! We will get to you". He checked his iPad and asked me if the facial recognition was working. I said no. He asked if I tried to reboot the phone I said yes...he rebooted my phone anyway.... Afterward the facial recognition still wasn't working..... He cautioned me that my wait might be several hours and they MAY have to take my phone in for repairs. Then he told me more great news because I hadn't done a manual back up...this would add to my time. At this point...I didn't want to continue to get any more good news from Jamie. So I waited for my apple person to help since Jamie said I was next in line. shortly after...Jay introduced himself and Jamie proceeded to speak for me and say I was short on time. I told Jamie thank you but I prefer to speak for myself. He then kept talking as if I said nothing. Jay defused the situation by focusing on me as the customer. He asked me some questions and proceeded to go to work in a very friendly and professional manner. Long story short...I did NOT have to leave my phone, the back up on my phone happens every morning automatically and the facial recognition camera is one of the cameras in the iPhone that apple can't fix so I received another replacement phone and was out the door and back to work in no time. Jay was amazing but you need to loose Jamie! That dude is bad for business! And I assure you... he knew he was upsetting me and he enjoyed it. On my way out I wanted to make sure I had the correct names...turns out today was Jamie's first day. So I guess I will just pray for him to be better and do better. Jay is the only reason there are three stars...