Park Hyatt Beaver Creek Resort and Spa — Attraction in Beaver Creek

Location is excellent. In the heart of Beaver Creek village with the slopes right out the back door. Couldn’t ask for a better spot.

Unfortunately, service is terrible, and this wasn’t isolated to a single dept…it was across the board. Not a luxury experience.

We had a mountain of Hyatt points burning a hole in our pocket and used some for this trip. This would be the only case I’d consider this hotel. The cash rate was $1200-1500/night during our stay, which is ludicrous given the underwhelming service.

Service at the 8100 restaurant was painfully slow and it was only 2/3 full. Took 10 minutes before anyone initially came over to the table, another 15 minutes until someone came back to take our order and a full 30+ minutes after that before the food came (and this was for a salad, pasta and turkey sandwich - not a well-done steak). When the food finally did arrive, several items were wrong or missing, the fries were all cold, and the rest of the food was “fine” at best. Several errors on the bill as well. Concierge not super helpful. Reached out ahead of our visit and asked for rec’s on the top couple of kid-friendly restaurants in Beaver Creek that we could walk to. Received back a boiler plate master list of 100+ restaurants, some 30 minutes driving distance away, whether they were kid-friendly or not. Room not ready to check-in when we arrived + pre coordinated surprise goodies for kids not in room when we finally did check-in. Now why is this one such a miss? The “Assistant Guest Services Manager” (insert Dwight Schrute jokes) reached out to us prior to our visit and asked if there was anything he could help with re: our stay. First off, credit where credit is due, the gesture of the out reach was great. Even as a Globalist (Hyatt’s top loyalty tier), it’s uncommon that someone reaches out to us ahead of a visit. This includes the 6 or 7 other Park Hyatts we’ve stayed at. However, if you’re going to make the effort to reach out then it’d be a great idea to actually deliver. We asked for help with two things…1) using our Globalist benefit to check-in before 4pm and 2)help coordinating a gift/snack in the room to surprise our kids when we arrived in the room. They whiffed on both. Arrived close to 1pm and was told room wasn’t ready. I know it was a busy wkd but they weren’t sold out the night before (we checked beforehand) and this was several hours after check-out for anyone that was leaving that day. Asked for an ETA and whether he could give a call to housekeeper and request a priority clean to get it ready. Nope to both. Now the optimist in me was hoping this meant they needed a little extra time to square the room away with the surprise goodies. Nope. Sent them a nudge at 4pm asking about them as they weren’t there when we checked in. Was told it would “be up shortly”. Left for dinner, back at 7pm and they still hadn’t delivered anything. Room not de-feathered before arrival. Unfortunately, we have a kiddo w a significant feather allergy so need to have the down pillows and comforters swapped out before visits. I checked and double checked w the hotel ahead of arrival to ensure this would be squared away. It wasn’t done. We called and asked about a rollaway. They weren’t sure if our room type could accommodate, said they’d check and call us back. We explained we were looking for a solution for our youngest to sleep by herself and if a rollaway wouldn’t work she wanted some extra blankets and pillows to sleep on the floor. They never circled back. Called again 3+ hrs later, someone different answered, was told we didn’t have enough space in the room for a rollaway. Again explained the situation and asked for some bedding for her to sleep on the floor. No mention from them re any other options. Find out later from friends they have an option to put a little tent in your room w sleeping bags for your kids. Called them back a 3rd time and asked for this. Why wasn’t this proactively teed up as an option initially? Or in...

After traveling 16 hrs traveling for work, was hoping to get some in-room dining. Have a busy schedule and grab the menu to see that at 8:50pm I still was in the windows for placing an order as it was posted that it was open until 9pm. Called to find out that the kitchen had already closed at 8:30pm. Really? That's a shame. Next time will find better accomodations. Oh, and Mountain view is a view of the roof and hardly any mountain. Good grief. And they should update their automated messages....appears they are still trapped in the COVID Pandemic...read for yourself below:

Thank you for choosing the Park Hyatt Beaver Creek for your upcoming visit! We understand you may be experiencing stress given the rapidly changing information on travel restrictions. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests such as you.

We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in consideration of guidance and information shared by the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), other leading organizations and experts, as well as our local government requirements and guidance. Please know that all associates will be in masks and have their temperatures taken daily. All visitors will be asked to be in mask when inside of the hotel or when engaging with our team; please note that most areas in Beaver Creek require masks to be worn at all times. We are taking every precaution possible to ensure the safety of our associates and guests alike: • We ask that you download the World of Hyatt app in advance of arrival to assist in proper social distancing efforts. The use of digital key to access your guestroom is highly encouraged. Otherwise, we will print physical keys at check-in. • Food & Beverage options in the hotel will be limited to 8100 Mountainside Bar and Grill, open 6am-8pm serving breakfast, lunch and dinner, and Fall Line, our 24-hour market. Outside the hotel, our team would be happy to make any restaurant recommendations in the Village and Valley. Attached is the most up-to-date list of open restaurants. • Exhale Spa our Health Club and our outdoor pool and five outdoor hot tubs are open. • With regard to cleaning and sanitation across the hotel, we are using the highest grade disinfectant/cleaner that is proven effective against COVID-19, and all employees have undergone training to ensure all best practices are being met. Every surface in the room will be treated thoroughly upon departure, and once sanitation is complete, the door will remain shut until your arrival. All high-touch common areas/devices will be sanitized regularly/after use. Additionally, hand sanitizing stations are available in all public areas to encourage use and assist in decreasing spread of germs. Even with our hotel efforts, it is essential to practice social distancing and protect yourself by frequently washing your hands, wearing a mask, and avoid close personal contact with others. This is echoed in the attached letter from Eagle County’s Director of Public Health,...

My husband , my sister and I were guests (2 rooms) , 7/1-7/24. With the exception of the firework show and concierge, every other aspect of our experience was eons away from 5 star. Upon our arrival, the hallways and our rooms stunk with foul order beyond belief to the point of nauseum. I purchase a diffuser for $50 in the hotel spa in an effort to combat the smell - clearly the hotel should have comped me for the diffuser. We left our rooms for dinner and the hostess told us the restaurant was on 15 min pause due to internal issues, so we opted to eat at the bar . The bar was nasty sticky everywhere. My sister order a quesadilla and the guacamole was brown and obviously spoiled . The bartender sever told her it was fine to eat . The chicken on my skewers was moldy . Needless to say our dinner at this very late hour was snacks from the gift shop. After dinner , it was obvious the diffusers were not going to make even a minute difference in alleviating the wretching odor . Beyond the odor , the rooms were well below the typical 5 star standard- stains on drapes, bathroom tiles crumbling, cheap thin towels, old nasty carpet. We asked the front desk male worker for a move to an odorless room . He said all the rooms were in this condition except 2 suites which he allowed us to move to ( for the price as our nasty rooms). By the the time all this was addressed , we were moving all our belongings at 2 am in the morning into the suites . Hardly a relaxing way to star a 5 star trip after being up since 4 am that day to make our flight . Also was the inconvenience of having to eat all subsequent meals at other restaurants due to the horrid and unsafe experience in the hotel restaurant .

On 7/6/24, my husband was diagnosed in the Vail ER with Covid and then had to return to the ER in 7/7/24 due to complications . This meant having to delay our trip home to 7/8/24. We asked the front desk if we could stay in the rooms an extra night . They permitted this for my husband in his room but not for the room where my sister and I were . Front desk said the only option for my sister and I was to move back into a room comparable to the nasty room we moved out of the first night . Needless to say , we had to leave my severely ill husband in his Park Hyatt room while my sister and I stayed at the Ritz .

Upon our request , the hotel credited us for the nasty meal in the restaurant . I requested to be credited for our first night since it was the wee hours of the morning until the suites were made available and we had moved all of our possessions in. In response, the front desk credited our $100 resort fee .

This hotel calls themselves 5 star, so I filed a compliant with corporate for a credit for the first night to which they denied. Will never ever go near this hotel again and I recommend those reading this post...