Beaver Creek Lodge, Autograph Collection — Hotel in Beaver Creek

The Beaver Creek Lodge is part of Marriott's "Autograph Collection." I love Marriott for the excellent service and usually consistent quality of the rooms. For that reason, the Beaver Creek Lodge, Autograph Collection was a slight disappointment from the perfection I have come to expect from previous Marriott stays.||Lobby staff (valet) and Front desk staff were all excellent; very welcoming, very helpful, very friendly -- exactly what I've come to expect from Marriott hotels in America, Asia, Europe, South America, etc.||View in common area was great - common area were all beautiful.|Warning: "Creek View" from our first floor room was NOT worth the extra we paid for the "creek view." We could technically see the small creek out back, but only barely from a corner of the window -- I felt so silly paying the bit extra after I opened the curtain and "found" the creek.||Room looked good and was of a comfy size (albeit "cozy"). However, the heater did not work our first two nights, so we couldn't get a good sleep until we realized the heater was broken and asked for maintenance to fix it -- then the temperature became very comfortable at night. ||Bathroom shower must have been renovated or built by an incompetent contractor -- the shower pan was sloped improperly AND the seal around the shower door was not installed and caulked properly, causing water to pool on the wrong end of the shower and leak all over the bathroom floor and onto the carpet in the room... We had to point the shower head as close to the control wall as possible to avoid flooding the carpet outside the bathroom -- UGH.||Cleaning/housekeeping staff were the least friendly staff I had ever encountered at any Marriott hotel: they just grunted or gave me a mean look when I pass by and give them a friendly (smile on my face) "good morning" or "hi." And they do a poor job stocking the rooms forgetting to put in hand towels or just plain not stocking enough for a family of four when they do come in for cleaning.||Bar staff was very friendly - Karen was especially helpful and friendly the couple of times we visited. It was a pleasure sitting by the bar.||Restaurant food was OK -- staff was helpful/friendly. Food was both s-l-o-w from the kitchen and lower quality than expected. (I know it was the kitchen's slowness and not the server because we watched Karen bring our food as soon as it was available at the counter to her.) I had actually booked a table for Christmas dinner, but on one of the prior evenings, my wife and I sat at the bar, and we ordered one chicken dish for her. We sat and watched the full staff in the kitchen rush around like they were under a lot of stress even though the restaurant had only a few tables occupied. Our food came out almost 45 minutes later with slightly undercooked chicken. We were very surprised because we saw what we thought was a lot more staff in the kitchen than for a restaurant the size of the Alpine + Antlers, so we had expected at least prompt food prep. Either the kitchen staff is not very well trained, or they don't know how to pre-prep ingredients, or the restaurant must have hired temp help for the holidays? We couldn't help but wonder how worse it would be on a night when the restaurant actually had a "normal" load of customers -- so I quickly canceled our family's Christmas dinner reservations and booked at a different restaurant after watching the live performance. Good thing there all the other restaurants in Beaver Creek that performed beautifully and served exquisite food.||Overall, would we use the Beaver Creek Lodge again? The front desk service was great, but we're not so sure... as loyal of a Mariott customer as we'd like to be, and as good as the front desk and valet staff were, I'm not so sure we would risk the same hassle with the maintenance and other issues when there are so many other options in the area in the same price range and...

We have been staying at Beaver Creek Lodge in September for many years and most of the experiences have been positive. This year was a vastly different story. We booked a one bedroom suite nearly a year in advance. When we checked in, we were given the absolute worst suite in the complex (we've seen many, many of the suites) in Block G, on the garage level at the far end of a hallway that had mainly doors that said "storage" and "trash". There were only 2 other suites. The hallway had a gagging smell of dead animal or something equally horrible. The room was rundown and probably had been decorated in the early 70s. The view out the windows was a wall and the road. We requested a different room but were told the complex was full, which was entirely reasonable for the time of year. The room was clean but their policies seem to have changed over the years and you need to request in advance for your room to be cleaned (new towels, beds changed, etc.) and there are additional charges for that service. ||Also, at check-in, the gents at the desk were so distracted by other conversations that they neglected to take an impression of a credit card for final payment, which we thought was odd. We had it out on the counter but they said we were ok. When we checked out, we requested a copy of the bill and were told that they couldn't print one. We asked if we could just see it on the screen and that wasn't possible either so they said we were ok to go, all checked out. Three days later, we received a phone call saying we forgot to give them our credit card and they would now like it to process the remaining part of our payment. Let's just say that we're debating whether or not we will. Perhaps with an assurance in writing that we will get one of their beautiful suites next year. Although we have now checked out other hotels and rentals in the Beaver Creek Complex and it may be time make a change.||Beaver Creek Lodge has some beautiful suites, lovely indoor and outdoor pools and a gorgeous view from the upper suites. Our advice would be to request a recently renovated room in blocks A, B, C or D and to request that your room be cleaned on certain dates when you...

Reviews are not true, mostly positive for proximity to ski slops. Don't come here. ||Dated, dingy, and rundown hotel, even with superficial updates. At this price range, so many issues it's very displeasing. ||We only booked here because we really enjoyed the Kessler collection hotel in Greenville SC. ||I accepted the extra charges coming in but for an unacceptable return.||We came in summer and suffered though a hot room with loud random humming AC. Drove us crazy. Super dirty filter. See photos. ||Booked a room with a balcony and nice view but got a room without a balcony, and with no AC. |Engineering came in. Changed the filter. Didn't work. Offered us FANS!||Didn't offer to move us, we demanded to be moved to a working AC room! ||This is all happening at 11:30pm with sleeping kids. 1:30am our time. Awful. ||Room we got moved to had no view. Just the street. See photo. ||Refrigerator was off. Woke up to spoiled food. |Bathrooms are cheap considering the premium price. ||ONE person staff. High-end hotel at 7pm with only one person at the front desk. So alone that this person is the $50 valet as well! I kid you not.||This translates to 50/50 chance someone answers a call since they are probably parking a car. ||I know this a thing that slow motels do to save but not a five star, 400-600 dollars(low season) a night with 50 dollars "valet" and a daily 50 dollars "resort" fee. Give me a break.||Don't let the exterior drone photos fool you like it did us. This was summer season so ski access is irrelevant. ||Even one hour 12pm late check out was denied and had to make feel like they are doing us a favor adding that one hour.||The "resort" pool was just like a tiny home pool. I paid 50 dollars a night for!||DON'T...